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Retail Supervisor – Dagenham
Hours: 30 hours per week Store Operating Hours: 7 AM – 8 PM
We’re -Toolstation-, not just looking for what you can bring to us today—we invest in developing your talents so you can grow as part of our team.
As the face of Toolstation, you’ll create stellar first impressions, foster long-term customer relationships, and go the extra mile to exceed customer expectations. This isn’t typical retail—there’s so much more than ringing till receipts.
You’ll be serving customers, supporting the Store Manager, managing deliveries, picking stock from the warehouse, and restocking shelves. Expect some practical (and sometimes physically demanding) work—working in an environment that can range from hot summers to icy winters.
But if you take pride in your team and deliver exceptional service, our customers will notice, and so will our company!
The Day-to-Day
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Supporting the team & leadership:
- Step in for the Store Manager when needed
- Motivate and coach your team to boost sales, meet targets, and succeed
- Provide guidance and motivation to everyone involved
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Hands-on operations:
- Check & unpack deliveries promptly
- Stock shelves efficiently (or rearrange if needed)
- Maintain store cleanliness (great customer experience starts here)
- Assemble customer orders with care
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Delivering world-class service:
- Smile, multitask, and listen—even on busy days
- Go above & beyond to ensure customers get exactly what they need
- Encourage your team to match our service standard
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Building trust with customers:
- Connect with customers, ask the right questions, and solve problems
- Make sure they leave feeling equipped and satisfied
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Crafting a fantastic workplace:
- Keep inventory highly available and store standards flawless
- Make Toolstation the best place you and customers want to visit
What You’ll Bring
▲ We don’t require prior retail experience—just the passion and commitment to deliver outstanding service. We’ll train you for the rest!
- The drive to work hard: Focused, determined, and eager to make an impact
- Collaborative spirit: Love being a team player—muck in, get hands-on, and contribute
- Positive attitude: Shine that ’product of the day’ -ety every day, and ensure customers love their experience
- Gratitude & reliability: Show up dependably, adapt to schedule changes, and bring fun energy
- Bring your full self: Embrace your personality and make every day uniquely Toolstation
What You’ll Get
Career Growth & Development
We reward loyalty and ambition with career-supports through every step:
- Unlimited opportunities—grow with us—up promotions ladder, across business, or into new roles within Travis Perkins Group
- Hands-on training via Toolstation Academy programmes
- A supportive culture that invests in your potential
Premium Benefits (The best in retail!)
▲ At Toolstation, you’ll earn more than just a paycheck—you’ll receive one of the industry’s** richest benefit packages:
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Your very own career expert that helps elevate your application to the next level.
- 22 days paid holidays + bank holidays
- Company pension scheme + life assurance
- Performance bonus scheme
- Cycle to work scheme
- Save as you earn with discount shop accounts
- 20% employee discount (applies across all Travis Perkins companies)
- Financial education & support (we want to help YOU thrive!)
- Awards & recognition for outstanding service
- Discounts at over 1,000+ retailers (because we’ve got your back beyond Toolstation)
- Family-friendly policies supporting maternity, paternity, adoption, and surrogacy leave
Why Join Toolstation?
Toolstation is one of Britain’s fastest-growing multi-channel tool & home-improvement retailers—and an essential part of the Travis Perkins Group. We equip tradespeople, homeowners, and DIY enthusiasts with trustworthy access to tools and essentials.
Our expansion and diverse business offers endless opportunities—perfect for ambitious individuals who want to grow with us and make a long-term impact.
Ready to play your part? ✨
📌 View open roles: Toolstation Jobs
Equal opportunity employer: We do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. We’re passionate about diversity and inclusion—which means you, exactly as you are, are welcome here.
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