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Retail Supervisor
Supervisor – Castore
About Castore
Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, deeply embedded in our culture. Using advanced engineering and unique technical fabrics, we create the highest quality sportswear for athletes who demand excellence. Specialised features are designed to optimise performance in any conditions.
The vision is to establish Castore as a globally respected brand, uncompromising in its pursuit of innovation and engineering top-tier sportswear—a premium alternative to mass-market competitors. We aim to be the natural choice for discerning athletes.
The Role
As a Supervisor, you are the ultimate Service Role Model in our store, working alongside Managers to deliver a world-class shopping experience for customers. You lead your team by setting the pace while maintaining an energetic, productive, and enjoyable environment.
You will:
- Manage daily operations across all store functions.
- Represent leadership when Managers are unavailable.
- Lead teams to meet sales, customer service, and operational targets.
This position operates on a 24-hour-per-week contract.
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Key Responsibilities
Team Leadership & Development
- Supervise team performance, provide feedback, and report strengths/weaknesses to management.
- Motivate, mentor, and train team members to exceed goals while fostering a positive atmosphere.
- Train new hires in company standards, customer service, and operational procedures.
Driving Results
- Clearly communicate directives to ensure smooth collaboration and task completion.
- Lead business initiatives (e.g., email capture campaigns) and support team success.
- Work with Managers to hit targets and improve store performance.
- Share best practices internally and across the business.
Commercial & Operational Excellence
- Make commercial decisions to enhance store performance and align with company expectations.
- Ensure "all sizes out" for every customer; escalate stock availability issues.
- Use store reports to identify risks and opportunities and inform walkthroughs.
- Monitor competitors (in-store and online) to maintain a unique shopping experience.
- Take accountability for Health & Safety, reducing risks and supporting compliance.
Team Wellbeing & Culture
- Illustrate a commitment to personal development and act as a role model.
- Assist in hr appointments, coaching new team members.
- Foster a culture appreciating wellbeing, merit recognition, and a cohesive work community.
- Adapt leadership approaches to team dynamics.
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Future-Focused Operations
- Plan ahead for store changes (stock takes, layouts, promotions).
- Embrace new technology (e.g., multichannel retailing) to grow Castore’s digital presence.
- Collaborate with teams on promotional and commercial initiatives.
Skills & Experience
Preferred Skills
- Supervisory experience (ideally in customer-facing environments) or retail exposure.
- Thriving under performance-based environments.
- Excellent verbal-written communication.
Essential Personal Traits
- Leadership, quick decision-making, time management.
- Conflict resolution, adaptability, and strong teamwork.
- Mentorship, problem-solving, and passion for Castore’s mission.
What We Offer
- A competitive salary to support growth at a global, high-growth brand.
- Career development opportunities with a bold vision. Join us and keep pushing BETTER NEVER STOPS.
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Jessica, London
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