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Retail Territory Manager – Permanent | Full Time
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely, and with less environmental impact.
About the Role
You’ll join an international organization big enough to take you anywhere, yet small enough to get you there sooner. We’re looking for a Retail Territory Manager (based in Leicestershire, Nottinghamshire, Derbyshire, or Lincolnshire) to build strong customer relationships, protect CHEPT assets, and drive service excellence in a field-based role.
This is an opportunity for someone who enjoys problem-solving, influencing customer behaviour, and making a tangible impact on industry sustainability.
Location & Work Type
- Field-based (covering Leicestershire, Nottinghamshire, Derbyshire, and Lincolnshire)
- Permanent | Full-Time role
Key Responsibilities
Customer Relationships & Performance
- Establish and maintain strong stakeholder relationships with pallet receiving locations to ensure asset productivity alignment.
- Drive collaborative improvements in collection performance by identifying root causes of failure and working with internal teams to enhance customer experience and CIFOT measures.
- Ensure smooth onboarding of new customers, including recovery process agreements and operational efficiency transitions.
- Manage audit programs across the account portfolio to maintain standards and uncover improvement opportunities.
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Customer Education & Compliance
- Conduct regular customer visits and provide targeted training on equipment control practices.
- Educate retailer staff on CHEP processes to prevent asset misuse and improve Haulback Return rates (HRR).
- Analyse asset control metrics using data to proactively identify performance gaps and implement corrective actions.
Growth & Strategic Support
- Collaborate with internal/external teams to develop customer solutions, expand the asset recovery network, and support business growth.
- Monitor performance trends, conduct root-cause analysis using reports and tools, and drive data-driven improvements.
What You’ll Need
Essential Requirements
✔ A full UK driving licence ✔ 2+ years’ experience in a customer-facing, field-based role ✔ 2+ years’ experience in Customer Service or Account Management (preferably in a service-led or FMCG environment) ✔ Strong attention to detail with ability to analyse data and identify trends ✔ A people-focused approach with confidence in influencing behaviours and problem-solving
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Nice-to-Haves
- Experience in asset management, logistics, or retail operations
- Knowledge of digital tools for tracking and reporting
Why Join Us?
Benefits
🏆 Certified Top 17 Global Employer 💰 Annual bonus (typically 10%) 💼 Generous share scheme 🚗 Company Car available 🏥 Private healthcare (single cover) 💻 Field-based/remote flexibility 📅 25 days holiday + statutory leave, with option to buy/sell 5 days 💰 Up to 7.5% company pension ❤️ Life Assurance & Employee Assistance Programme
Our Commitment
CHEP is an equal opportunity employer. We welcome and encourage applications from all backgrounds, ensuring fairness, respect, and equal opportunity for all employees and applicants.
Safety First
Be cautious of fraudulent job offers. Never pay for an interview, and never provide payment details. For queries about legitimacy, contact recruitment@brambles.com.
Ready to Apply?
Submit a tailored CV to start your journey at CHEP today. Apply now! ✨
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