Majestic Wine
Retail Trainee Manager - North London
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Majestic Wine Specialist Trainee Manager – UK (North London)
Fancy joining the UK’s number one Wine Specialist?
About Majestic Wine
Since 1980, Majestic Wine has been defining the UK wine retail experience. Today, we’re the country’s largest specialist wine retailer, operating over 200 stores across the nation. Recent private ownership and a bold transformation—notably, improved product ranges, an upgraded website, and six newly-launched stores—have set us on a path to 5-star retail growth.
At its core, our success hinges on our 1,000+ WSET-trained team members who deliver exceptional service both in-store and online. With 1,100+ wines, spirits, and beers available—no minimum purchase required—every customer leaves with expert guidance and unforgettable experiences.
The Role: Majestic Trainee Manager (12-Month Development Programme)
This programme offers you hands-on training, leadership mentorship, and real-world experience in store operations, sales growth, and customer service—preparing you to step into a Store Manager role later on.
Key Responsibilities
• Customer-Centric Ambassadorship: Represent the store’s exceptional standards, creating loyalty and repeat business through market-leading service. • Drive sales by maximizing opportunities while optimizing KPIs (e.g., stock turnover, happy hour spikes). • Act as a **concierge for VIP customers, proactively engaging with personalized offers, tastings, and product updates. • Sell the story, not the discount: Builds connections through passionate storytelling about our products, hosting tasting events, and managing a vibrant tasting counter.
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• Product Mastery: Become a WSET-qualified expert, deepening your knowledge of the 1,100+ available bottles to inspire customers and enhance sales. • Operational Excellence: Take ownership of daily service, stock management, stock delivery, and operational tasks—showing your ability to adapt and continuously improve the store environment. • Compliance & Performance: Follow all health & safety, legal, and internal policy standards while completing mandatory training. • Team Leadership: Support junior staff, embody Majestic’s Ways of Working, and provide feedback to your Store Manager on opportunities. • Personal Growth: Actively seek development opportunities to secure future store management success.
Required Skills & Qualifications
• Retail or Hospitality Background: Proven ability to thrive in fast-paced, customer-facing environments. • Relentless Customer Service: A track record of exceeding expectations for every guest interaction. • Strategic Problem-Solving: Strong ability to prioritize tasks under pressure. • Self-Motivated & Resilient: Proven resilience to meet fluctuating demand with adaptability. • Driver Confidence: Full UK manual license (12+ months) with 6 or fewer penalty points. • Wine Curiosity > Expertise: If you lack formal experience, demonstrate fervent passion to learn to achieve WSET 2 & 3 qualifications.
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What’s in It for You?
• Competitive Salary: £29,080.48 (including a performance bonus). • Staff Discount: Up to 20% on all in-store and online purchases. • Talent Development: Free WSET training, career progression opportunities with in-house promotion. • Vineyard Travel: First-class global trips to vineyards (yes, paid!). • Excellent Benefits Package:
- Contributory Company Pension Plan
- Lifetime Assurance (worth £2x annual salary)
- Full Uniforms
- 29 days holiday (public/seasonal bank holidays included)
- Company maternity/paternity/adoption leave after 26 weeks
- Access to Retail Trust, including grocery savings, counselling, and free probations.
- Monthly complimentary wine tastings
- Long-serving rewards
- Company sick pay scheme
Job Specifics
• Contract: Permanent • Hours: 44 hours per week • Location: Must be willing to work in any of these London stores (Islington, Notting Hill, Marylebone, Muswell Hill, Wanstead, or Crouch End).
Get ready to twinkle with success.
#TWAM (Together We’re Majestic)
Applications may close early for high-volume roles. Only applicants invited to interviews are given direct feedback.
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