Majestic Wine
Retail Trainee Manager - West London
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Retail Trainee Manager - West London
Majestic Wine – Trainee Manager Position
Fancy joining the UK’s number one Wine Specialist?
At Majestic Wine in West London, we’re looking for a dynamic, ambitious and driven individual who wants to grow and develop in a pioneering retail business.
About Majestic Wine
Majestic is the UK’s largest specialist wine retailer, operating over 200 stores across the country. Founded in 1980, the company recently transitioned back to private ownership following a successful restructuring by Fortress Investment Group. Under their leadership, we’ve achieved:
- Record market share growth
- A revamped product range (over 1,100 wines, spirits & beers) with no minimum purchase
- A rejuvenated website
- Six new store openings, with plans for further expansion in the next five years
- Over 1,000 WSET-trained colleagues ensuring outstanding customer service
Our culture thrives on passion, excellence, and innovation—building a future where wine remains accessible to all.
The Role: Majestic Trainee Manager
This is a 12-month apprenticeship designed to prepare you for a career as a Store Manager. You’ll:
- Work closely with your Store Manager through our career pathway training programme
- Gain hands-on experience across all key operational, service, and leadership areas
- Develop essential skills to excel in retail leadership
Key Responsibilities
Customer-Centric Ambassadorship
- Be the face of your store, reinforcing Majestic’s commitment to excellent service
- Drive store performance through sales maximisation and KPI optimisation
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Customer Experience & Loyalty
- Deliver exceptional, market-leading service to foster repeat business
- Offer a VIP concierge service, proactively engaging customers with product updates and tastings
- Sell expertise, not discounts—share your passion for wine through in-depth knowledge, tastings, and events
Specialist Wine Knowledge & Growth
- Take ownership of your wine education, striving for WSET qualifications (Levels 2 & 3)
- Host engaging tastings and manage a commercially effective tasting counter
Store Maintenance & Operational Excellence
- Ensure cleanliness and professionalism in all store areas (internal and external)
- Participate in daily operations to build expertise (deliveries, merchandising, post-sales care)
- Continuously identify and drive improvements in store efficiency
Compliance & Development
- Uphold safety, legal, and internal policies
- Complete mandatory training and leverage available resources for personal growth
Team Leadership & Mentorship
- Model Majestic’s Ways of Working and support junior colleagues
- Escalate feedback to your Store Manager as needed
Knowledge & Skills Required
- Proven experience in a fast-paced, target-driven retail or hospitality role
- Ability to deliver outstanding customer service consistently
- Strong problem-solving, prioritisation, and multitasking skills under pressure
- Self-motivated, with resilience for换环境的变化 and adaptability with long-term goals
- Communication prowess and immaculate time management
- A passion for wine (formal knowledge is advantageous, but trainability is essential)
- Full UK manual driving licence (held for at least 12 months, with no more than 6 penalty points)
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Benefits
- Performance bonus
- Staff discount (up to 20%)
- Career advancement through recognised internal training programmes & leadership opportunities
- Global wine experiences – explore vineyards worldwide as part of our incentives
- Company Pension Plan (contributory)
- Life Assurance (worth 2x annual salary)
- Uniform provided
- 29 days holiday (including bank & public holidays)
- Access to exclusive perks:
- Invitations to private wine tastings
- Retail Trust scheme with rewards (discounts up to 30%, gift vouchers, tariffs, retail counselling)
- Paternity/Maternity/Adoption Leave after 26 weeks
- Length of service rewards
- Full training for first 3 months, supported throughout with long-term upskilling
Job Specifics
- Contract: Permanent
- Hours: 44 hours per week
- Salary: £29,358.70 per annum
Note: Priority may close earlier if volume of applications exceeds capacity.
"Together we are Majestic!" #TWAM We’d love to receive your application.
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