Cubitts
Retail Training Manager
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40 million people wear spectacles in the UK alone, but the optical industry hasn't changed enough in three centuries. Products are tired, standards are mediocre, and the experience is dull. We're going to change that, and build the world's most customer-centric spectacles company.
The Role:
The Retail Training Manager works as part of The Cubitts Academy and wider Cubitts People Team, reporting to The Senior People Manager. The Retail Training Manager is responsible for the creation, updating and delivery of retail pathways, ensuring that everyone across the store population receives industry-leading development to support them in their roles, enabling them to have the skills required to progress, whilst supporting the wider business to achieve company goals and growth. Adopting a blended learning approach, the Retail Training Manager will spend the majority of time in stores supporting induction, individual and targeted training across Cubitts retail teams. Responsible for spotting opportunities, training design and execution to ensure that we deliver best-in-sector learning and that we develop our people to deliver an exceptional in-store experience for our customers.
Your key responsibilities
- Training Pathways design and updates. Working alongside the Senior People Manager and Head of People, design pathways that fulfil our training objectives and deliver structured training which supports each role within our retail teams to be the very best.
- Learning Management System. Be a superuser, ensuring that LMS is utilised to its best potential. Ensure that training is well designed, implemented and completion rates can be tracked and performance is reportable.
- Induction and onboarding. Own the induction and onboarding training for new joiners, ensuring that everyone receives a warm welcome, receives the support they require to be a successful and productive member of the Cubitts team.
- Training delivery. Deliver training on a 1-on-1 basis and in a workshop setting to support the Cubitts Academy curriculum. Design bespoke training to support the delivery of company goals, product launches and ways of working. Develop the instore experience (repairs and in-store services) through effective 1-on-1 training and coaching.
- Compliance training and annual retraining. This role is responsible for the execution and follow-up of all compliance training, ensuring that our shop teams are kept safe and sound. In line with our duty of care, this role will facilitate annual retraining, ensuring that all training standards are met and that annual retraining happens when required.
- Academy calendar. In collaboration with The Senior People Manager, this role is responsible for scheduling all training workshops across the annual training calendar, monitoring course attendance and scheduling the right amount of training workshops to meet demand.
- Career progression and succession planning. In order to support continual career development and effective succession planning, develop training interventions to support the development of the retail population from Associate to Store Manager level.
- Customer Non-Negotiables. Through effective training and follow-up, ensure that Cubitts Customer Non-Negotiables feature heavily across the Academy Curriculum and these are embedded within our culture and ways of working.
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Requirements
- A natural passion and flair for training and development.
- A firm understanding of Cubitts mission, purpose and values.
- An unwavering coaching approach, understanding of different learning styles and adapting your approach accordingly.
- Strong planning skills and an organised approach, a starter and finisher.
- In-depth knowledge of store procedures, services and training.
- A customer-first approach in everything you do.
- A successful track record of training and team development.
- Understanding of LMS, its application and potential.
- Excited about building and evolving the Cubitts Academy.
Pioneers
We try to improve things, by doing things better or more simply celebrating both innovation and failure.
- Challenges both themselves and their team to think outside the box.
- Innovate, and improve.
- Leads by example, using their initiative to keep things moving forward.
- Courageous and supportive, urging their team members to take risks and learn from their mistakes.
- An infectious, positive force, no matter what challenges they face.
- Pushes themselves and their team to learn and grow both personally and professionally.
Our Values:
Pioneers
We try to improve things, by doing things better or more simply celebrating both innovation and failure.
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- Challenges both themselves and their team to think outside the box.
- Innovate, and improve.
- Leads by example, using their initiative to keep things moving forward.
- Courageous and supportive, urging their team members to take risks and learn from their mistakes.
- An infectious, positive force, no matter what challenges they face.
- Pushes themselves and their team to learn and grow both personally and professionally.
Proud
We take pride in doing things properly, even when we're exhausted.
- Leads by example by being deeply committed to performing to a high standard.
- Encourages and supports their team to strive for consistency, quality and attention to detail.
- Always goes the extra mile, both in their own work and for their team to ensure things are done properly.
- Inspires and supports their team to find the best possible outcomes and to exceed expectations.
For All
We treat everyone with the same warmth and respect, and without ego.
- Humble and empathetic, fostering unity and inclusiveness amongst and across teams.
- Shares challenges and encourages their team to overcome them together.
- Communicates openly and honestly, listening to and respecting everyone's point of view.
- Identifies, develops, and celebrates individuals and team strengths and achievements.
Benefits
Some nice things you'll get
- Complimentary spectacles, eye examinations and generous discounts.
- Option to buy and sell holiday.
- Paid time away for the important moments in life.
- Annual season ticket loan.
- Cycle to work scheme.
- Life assurance.
- Aviva Digicare+.
At Cubitts we are committed to fostering a diverse, inclusive, and welcoming community where employees, customers, and partners all feel respected, valued, and empowered to be their authentic selves.
We celebrate diversity in all its forms and recognise that different perspectives, backgrounds, and experiences enrich our community. Inclusion is at the heart of our operations, we work actively to remove barriers, ensure equitable opportunities, and create a space where everyone belongs.
Contract
- Type: Permanent - 40 hours, Monday-Sunday.
- Salary: £37,330.50.
- Job grade: Manager, Level 1.
- Working location: Cubitts HQ, Kings Cross and Cubitts UK Stores.
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