Driftrock
Retailer Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retailer Customer Success Manager
Customer Success Manager (Automotive) – Driftrock
Helping automotive retailers get the most from Driftrock: more leads qualified, more signals closed, and a clearer picture of what's working.
Quick Facts
- Team: Customer Success
- Reports to: Head of Customer Success
- Location: Fully remote, UK-based
- Contract: Full-time, permanent
- Salary: £40,000 to £50,000 + share options
- Start date: As soon as possible
Why This Role Exists
Driftrock works with some of the world's biggest automotive brands. A national brand campaign delivers the most value when retailers are fully engaged—logging in, qualifying leads, and feeding conversion data back up the chain. Retailer engagement is a key lever for proving success, and this role is built to drive that engagement.
This is a newly created position, dedicated to supporting and growing Driftrock’s network of UK automotive retailers. You’ll help businesses scale adoption of the Driftrock platform, ensuring confidence in lead qualification, mastery of reporting, and seamless contribution to the data loop that powers account performance.
What You’ll Own
You’ll be accountable for retailer success across the Driftrock platform, ensuring retailers are active, confident, and deriving measurable value from the tools available to them.
Your First 90 Days
By Day 30:
- Gain a clear picture of retailers’ Driftrock maturity, identifying those fully set up, in-progress, or presenting the greatest opportunity for engagement.
- Start building relationships with key contacts across the network via early outreach.
By Day 60:
- Establish a structured onboarding workflow and deliver your first training sessions.
- Set up a consistent feedback cadence to track engagement metrics (logins, lead qualification, reporting usage).
By Day 90:
- Visibility into measurable improvements in retailer login and lead qualification rates.
- Develop a feedback loop between the retailer network and Driftrock’s Customer Success team.
- Proactively flag high-risk and high-opportunity accounts.
What You’ll Be Doing
- Onboard new retailers onto the Driftrock platform, delivering targeted training sessions to drive adoption and ensure smooth operation from baseline.
- Monitor engagement metrics—login rates, lead qualification activity, and reporting usage—across the portfolio and proactively address gaps.
- Conduct one-to-one coaching sessions to support retailers in qualifying leads, interpreting reports, and leveraging platform features effectively.
- Increase signal closure rates by highlighting the importance of returning conversion data to brand accounts and simplifying the process.
- Triage and resolve retailer support requests via chat and ticketing systems, ensuring clear, swift resolutions.
- Build and maintain training materials (guides, videos, and walkthrough docs) to reduce repeat queries and empower self-service.
- Escalate insights to the Customer Success team and broader business, including pain points, best practices, and product improvement opportunities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
- A track record of training dealers or automotive retailers on software/tools, with proven, measurable adoption.
- In-depth understanding of automotive lead management—from form submission to sales-floor handoff.
- Experience providing support via chat or ticketing systems, with a focus on clear, efficient resolution.
- Confidence delivering remote training sessions for diverse stakeholders, from tech-savvy team members to first-time platform users.
- Strong written communication skills—clear, concise, and free of jargon.
- UK-based eligibility, with flexibility to work within standard UK business hours.
Bonus Points
- Familiarity with lead management platforms, dealer management systems, or marketing software in an automotive context.
- Experience working with national brand/OEM accounts and an understanding of retailer-brand dynamics.
- Ability to prioritise data-driven decisions: interpreting dashboards, identifying trends, and focussing efforts where they matter most.
Not sure you tick all boxes? We’d still love to hear from you!
Why Driftrock?
At Driftrock, we’re on a mission to become the world-leading automotive and e-mobility marketing software platform that accelerates the clean transport future.
Our clients include brands like BMW, BYD, Mercedes-Benz, Chery, and Volvo, and we’ve built relationships with leading platforms, including Meta, Google, Auto Trader, and mobile.de. Driving billions in vehicle sales annually since 2013, we enable real-world impact—making marketing work harder, smarter, and cleaner.
You’ll join a close-knit, global team of 35, all fully remote and extended across engineering, customer success, performance, commercial, design, and product.
Our Values
- We care – about our team, our customers, and everyone who interacts with the marketing we enable. Usefulness to both businesses and consumers defines success.
- Be that person – ownership mindset; no blame culture. If something’s broken, fix it.
- People-first – every decision centers people, but never compromises security or privacy.
- Be better today – continuous learning embedded in everything we do.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What Our Approach Looks Like
- Weekly retrospective showcases to share insights and lessons.
- Development opportunities, including a budget for courses/conferences, an annual company Summit, and tools like Headspace.
- Community – Donut coffee virtual sessions, collective handbook for organic collaboration.
What’s In It For You?
Beyond the Salary
✅ Share options – founder-friendly EMI package for Driftrock equity; vesting options retained on departure. ✅ Vitality health cover – comprehensive medical, dental, vision, mental-health support, unlimited health resources, and rewards program. ✅ Holiday & benefits – 24 to 28 days’ leave (24 + 1 Paid Break Year), bank holidays, comprehensive pension contributions, life assurance (3x salary) and income protection. ✅ EV incentives – Octopus salary sacrifice scheme, including up to 40% off cash terms, insurance, servicing, and charging perks. ✅ Family-friendly policies – enhanced maternity/paternity leave. ✅ Flex & learn – £1,000 annual learning budget: books, courses, events—plus paid time to upskill. ✅ Perks & discounts – via CharlieHR + BMW Group employee discount program.
Our Hiring Process
- Short intro call
- Hiring manager conversation with Elliot
- Practical task (based on real challenges—but never unpaid test work)
- Final discussion with the team
Inclusion at Driftrock
We’re an equal-opportunity employer—dedicated to diversity of backgrounds, identities, and experiences—and committed to reflecting the varied people we connect businesses with through our marketing.
No decisions will be made on the basis of age, disability, gender, gender identity, marital status, race, ethnicity, religion, sexuality, or life experience.
We happily accommodate reasonable adjustments during application or interviews if needed—just let us know.
Recruitment agencies are not considered for this role.
By applying, you grant permission to store application data securely for contact about future opportunities, deleted once the role is filled (or retained, with your agreement, for up to 12 months for similar roles).
See our Privacy Policy for GDPR compliance details—including access, corrections, and complaints rights.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location