Spotlight Recruitment
Retention Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Retention Manager – High‑Growth DTC Brand (London, Hybrid) – Salary up to £65k
Our client is a fast‑scaling DTC beauty & wellness brand, now hiring a Retention & Loyalty Manager to own LTV, subscription health, churn reduction and loyalty strategy across the full post‑purchase journey.
This is a strategic lifecycle role, perfect for someone who loves customer behaviour, subscription optimisation and building journeys that drive long‑term retention.
What you’ll lead
- Post‑purchase lifecycle strategy & onboarding
- Subscription optimisation (cadence, skip/swap/pause flows)
- Churn intervention ahead of key risk points
- Cancellation & save flows tailored by reason
- Gorgias‑driven insight loops to diagnose friction
- Persona‑based segmentation
- Loyalty programme strategy & design
- LTV reporting by cohort, channel & persona
What you’ll bring
- 3+ years in DTC retention/lifecycle
- Strong CRM/ESP proficiency - hands‑on Klaviyo experience
- Proven ownership of LTV or retention KPIs
- Strong analytical mindset (cohorts, churn data, LTV curves)
- Experience with loyalty mechanics (earn/burn, tiers, rewards)
- Background in DTC, beauty or wellness ideal
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
- Bonus + EMI share options
- Hybrid: 4 days office (Central London), 1 WFH
- On‑site gym (including sauna)
- 25 days holiday + BH
- 2 weeks remote working
- Annual training fund
- Free gym membership
The opportunity to join an exciting rapidly growing scale up business, with a collaborative, friendly and driven team.
If you are an ambitious, analytical Retention Manager, CRM Manager or Retention and Loyalty Manager, looking for an exciting new challenge in a fast-growth company, do apply today for immediate consideration.
To ensure that your application is reviewed quickly by the right Consultant, please apply directly via the LinkedIn advert. Due to the volume of response that we receive, we may not be able to respond individually to every applicant but will contact you within 5 working days if your application has been successful.
Spotlight Recruitment is an Equal Opportunities Employer. Our focus is to ensure we're inclusive every day, helping our clients to recruit and build organisations that reflect modern society and celebrate diversity in all its forms. We want our candidates to feel that they belong and can be their best, regardless of background, identity or culture and we especially welcome applications from under-represented groups. If you need any adjustments to support your application, such as information in alternative formats or special requirements for accessibility, please contact us and we’ll do everything we can to help. We are committed to supporting candidates who may need alternative arrangements. This information will be treated as confidential and used only for the purpose of determining any adjustments you may need for the interview process.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are required to verify that candidates and employees meet the eligibility criteria to reside and work in the location specified. Unfortunately, we cannot offer visa sponsorship for candidates requiring a work permit in this location.
Are you looking for a different role? Spotlight Recruitment would love to support your search, you can join our community of over 145,000 followers to keep updated on our latest marketing, digital, design and communications roles and blogs
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location