CCA Recruitment Group
Retention Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Retention Specialist
Location: Altrincham (fully office based)
Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm
Salary: £26,228 basic salary OTE £40,000 + great benefits
This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing in Altrincham.
- Do you have proven experience in a customer-facing, sales or retention role?
- Can you handle high volumes of inbound/outbound calls?
- Have you proactively contacted existing customers to ensure continuing customer satisfaction?
The Role of a Retention Specialist
- Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business.
- Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company.
- Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty.
- Target Driven: Achieve and exceed individual and team retention targets.
- Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Are Looking For for the Retention Specialist Role
- Experience: Proven experience in a customer-facing, sales, or retention role.
- Skills: Strong negotiation and communication skills with the ability to empathize and build rapport.
- Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving.
- Technical Skills: Proficient with CRM systems and MS Office
Key Requirements of the Retention Specialist
- High-Volume Calls: Experience handling high volumes of inbound/outbound calls.
- Proactive Retention: Focusing on identifying at-risk customers early.
- Compliance & Quality Assurance: Experience working within regulated environments
- Targets: Emphasis on hitting KPIs for revenue protection.
Please click apply for more information.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills