Platform Housing Group
Retirement Housing Officer (Ledbury)
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Retirement Housing Officer
Role at Platform Housing Group Salary: Up to £22,789 pro rata (£17.47 per hour) plus £55 sleep-in payments Location: Harling Court, Ledbury Basis: Permanent, part-time (average 25 hours/week, 4-week rolling rota)
About the Role
Are you a Housing Officer with a passion for Specialist Housing or Supported Living?
We are looking for a Retirement Housing Officer to join our Specialist Housing team at Harling Court, Ledbury. This part-time role (with occasional office training visits) involves supporting vulnerable adults while working a shift pattern that covers late evenings and sleep-in duties:
- Typical Work Pattern:
- Two shifts per week: 9am–10pm
- Followed by a one-hour handover and £55 sleep-in payment the next morning
If you thrive in a customer-focused, supportive environment and enjoy making a tangible difference, this role is for you.
Key Responsibilities
As a Retirement Housing Officer, you will deliver a tailored housing and tenancy management service to ensure residents’ sustainability and well-being.
- Tenancy and Resident Support:
- Be a flexible, regular contact for residents, providing practical and preventative support and advice.
- Signpost residents to specialist care and support services to enhance wellbeing, socialisation, and reduce isolation.
- Resolve complex customer issues with empathy and professionalism.
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Property and Compliance Management:
- Conduct property inspections, risk assessments, and health & safety (H&S) compliance checks.
- Investigate and take timely action on reported tenancy breaches.
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Building and System Management:
- Monitor building systems (e.g., security, utilities) and report any issues.
Person Specification
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Essential Experience:
- Proven experience working in a customer-facing role within housing organisations or community/retirement housing (especially with older people).
- Experience assisting vulnerable adults would be advantageous.
- Strong interpersonal skills and ability to communicate effectively with diverse Groups.
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Technical and Administrative Requirements:
- Confident using digital devices, ICT software, and property management systems.
- Minimum standard UK driving license (preferably full). Use of a personal vehicle for duty travel is required.
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Compliance:
- Enhanced DBS check is mandatory.
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Desirable Traits:
- Pro-active approach to continuous improvement in services.
- Commitment to delivering high standards in a dynamic environment.
Benefits
Platform Housing Group offers a comprehensive benefits package including:
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Annual Leave:
- Up to 28 days + public holidays (plus opportunity to buy/sell leave).
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Work-Life Balance:
- Generous family-friendly policies:
- Paid leave for maternity (up to 52 weeks), paternity/adoption (39 weeks for father/adopting partner), and shared parental leave.
- 3 days paid Urgent Domestic Leave if needed.
- Generous family-friendly policies:
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Wellbeing Support:
- Medicash membership: Includes an Employee Assistance Programme (EAP), discounted gym membership, and exclusive partner discounts.
- Health Cash Plan: Up to £1,700 p/a for dental, optical, physiotherapy, and complementary therapies.
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Financial Benefits:
- Pension scheme with employer contribution of up to 12% (including life assurance, subject to employee fees).
- Salary sacrifice scheme for electric vehicle (EV) charging.
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Career Development:
- Learning & development opportunities with ongoing training.
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Recognition & Rewards:
- Employee reward scheme featuring a wellbeing hub and discounts with a range of retailers.
Next Steps
Apply now or send any queries to recruitment@platformhg.com. Join a passionate organisation whose mission is to improve lives through specialist housing.
Note: Work pattern includes irregular hours (evenings/sleep-ins).
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