Riverside
Retirement Living Coordinator
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Retirement Living Coordinator
Retirement Living Coordinator
Contract Type: Permanent Salary: £28,031.56 per annum Working Hours: Full-time (37.5 hrs/week) Working Pattern: Monday to Friday Location: Harbour Place, Workington
Riverside recruits to potential—not just skills and experience. Apply even if you don’t meet all the essential criteria.
Important Notes:
- Riverside will only sponsor existing employees (no new sponsorship applications).
- Applications may close early—apply early to be considered.
The Difference You’ll Make
Working as part of a best-practice-driven team in social housing, you’ll coordinate and deliver a professional service to retirement living customers, managing service level agreements and ensuring facilities and housing compliance.
About the Role
Responsibilities
Your role will include:
- Ensuring occupancy targets through lettings, refurbishments, and void management.
- Meeting rent collection and arrears targets.
- Monitoring service contracts, including lifts, heating, fire equipment, and gardening services.
- Supporting customers—assisting with occupation agreements, welfare benefit claims, and liaising with benefit agencies.
- Conducting regular site inspections to ensure best-practice standards in housing management.
- Reducing anti-social behaviour within retirement living services.
- Promoting tenancy compliance and clear communication of customer responsibilities.
- Strengthening local community ties through collaboration with neighbourhoods.
- Using IT systems effectively, including housing management software and maintaining professional records.
- Assessing housing needs of potential customers, consulting with relevant agencies.
- Implementing Riverside’s Health and Safety policies, ensuring customer security.
- Onboarding new customers with information on scheme services and community opportunities.
- Encouraging customer engagement, participation in activities, and local community integration.
- Managing the lettings process, minimizing void periods via allocations policy adherence and marketing promotion.
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Additional Responsibilities:
- Travelling across designated schemes to deliver services effectively.
- Adhering to Riverside’s Code of Conduct and maintaining professional integrity.
- Ensuring data compliance with GDPR and Riverside’s Equality & Diversity policies.
- Upholding safeguarding policies in all operational areas.
- Working flexible hours, including outside normal office times if the business requires it.
- Using Lone Worker systems as needed.
- Acting within Riverside’s Policy & Procedure framework (e.g., health & safety, GDPR, cash handling).
- Participating in team meetings, supervisions, and continuous learning initiatives.
- On occasion, undertaking additional duties agreed with your line manager.
Operational Requirements:
- Travel across multiple locations for role efficiency.
- Handling sensitive information requiring strict confidentiality.
- Working flexibly during operational hours.
- Committing to equal opportunities practices company-wide.
Person Specification
Essential Requirements
- Relevant experience working with older or vulnerable people.
- Experience in housing management duties.
- Experience liaising with agencies/partner organisations.
- Basic IT skills (Microsoft Office—Word and Excel—and willingness to learn Riverside’s IT systems).
Desirable Qualifications/Experience
- Formal housing qualification (e.g., care, support, or domestic studies).
- A full, clean driving licence (for work-related travel).
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Why Join Riverside?
Riverside is a not-for-profit social housing and regeneration leader, enhancing lives through affordable homes, care, and community support for over 90 years.
Our portfolio includes 75,000 homes across the UK, focusing on homelessness, social care, retirement living, and community regeneration.
Benefits of the Role:
- Competitive pay & generous pension.
- 25 days annual leave + bank holidays.
- Investment in learning & professional development.
- Access to technology training and working support.
- A wideranges of benefits.
Diversity & Inclusion at Riverside
Riverside is an inclusive employer, championing diversity in all forms. We commit to equal opportunities, respect, and empowering all colleagues. As a Disability Confident Employer, we guarantee interviews to applicants meeting minimum role requirements who disclose a disability.
The Riverside Difference
"Revitalling Neighbourhoods. Transforming Lives."
Our 90-year legacy proves our dedication to changing lives through housing and care. We’re actively building over 15,000 affordable homes in the coming decade and seek talented individuals to support every community transition.
For more details on Riverside’s Company Values and Framework or a more Inclusive Environment, follow:
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