Riverside
Retirement Living Coordinator
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Retirement Living Coordinator
Retirement Living Coordinator
Job Title
Retirement Living Coordinator
Contract Type
Permanent
Salary
£29,713.46 per annum
Working Hours & Pattern
- 37.5 hours per week, full-time
- Monday to Friday
Location
Lorenco House, Tottenham, London
About the Role
You will facilitate the coordination and delivery of a professional service to retirement living customers across designated schemes, covering:
- Service, facilities management
- Housing management
- Monitoring Service Level Agreements (SLAs) with partners
About You
Key Requirements
We’re seeking a team player with ‘best practice’ experience in the social housing sector who can:
- Demonstrate relevant experience working with older/vulnerable individuals
- Have a strong understanding of housing management
- Manage relationships with partner agencies/organisations
- Hold formal qualifications in housing, care, or support (advantageous)
Encouraged to Apply
We recruit to potential—not just experience. If you lack full criteria but align with our values, apply anyway.
Why Riverside?
Riverside is a legally sponsored not-for-profit social housing and regeneration organisation, supporting over 75,000 homes through homes, social care, employment, and retirement services.
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Working at Riverside: Benefits Include
✅ Competitive pay with generous pension ✅ 25 days annual leave (+ bank holidays) ✅ Investment in learning & career growth ✅ Full benefits package including holistic support
Diversity & Inclusion
We commit to: ❌ No discrimination. ✔ Highlighting marginalised voices at all levels. ✔ A Disability Confident Employer status with a guaranteed interview scheme for candidates declaring disabilities who meet minimum role requirements.
Role Profile
Core Responsibilities
Service Delivery & Coordination
- Manage occupancy targets via letting/property refurbishment
- Monitor rent collection & arrears management
- Deliver service contracts (heating, lifts, fire equipment, gardening, etc.)
Customer Engagement
- Provide practical support (occupancy agreements, benefits claims, partner liaison)
- Perform tenancy compliance checks and anti-social behaviour mitigation
- Educate customers on health/safety policies (Riverside’s GDPR, health & safety compliance)
Community & Relational Work
- Engage local areas/neighbourhoods, promoting integration with active programmes
- Assess housing needs with relevant agencies for suitability
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Legal & Operational Compliance
- Ensure riverside policies align with growing responsibilities
- Adhere to data protection legislation & safeguarding
Other Duties & Responsibilities
- Flexible working (outside standard hours if required)
- Cash handling, lone work protocols where necessary
- Enhanced training & supervisions for role development
- Occasional participation in additional team duties
Travel & Location
- May require travel to other UK regions for role fulfilment
- Confidentiality obligations when handling sensitive customer data
Person Specification
Essential
- Housing/ageing vulnerable services experience
- Liaison with agencies/partners
- MS Office skills (Word/Excel) + willingness to train on specialized systems
Desirable
✔ Formal housing qualification ✔ Full, clean driving licence
Additional Information
- Applications close early: Submit timely to avoid missing opportunities.
- Expected communication & honesty regarding dance-pr-jour technical equipment, eligibility to work in the UK.
- Commitment to non-discriminatory practices across all duties.
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