Guardian Jobs
Retirement Living Regional Manager, AD WARRIOR
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Retirement Living Regional Manager
Location: Bournemouth
Salary: £35,665 per annum Vacancy Type: Permanent, Full Time (37.5 hours per week) Working Arrangement: Home Based, covering Bournemouth, Southampton, Botley and Gosport
About the Role
They’re seeking an inspiring and values-led Retirement Living Regional Manager to lead the delivery of high-quality, customer-centred retirement living services across a defined locality.
In this key leadership role, you’ll:
- Manage and motivate a team of customer-facing colleagues, ensuring customers feel engaged, valued, and supported to live their best lives
- Champion excellent service delivery, compliance, value for money, and continuous improvement
- Champion priorities guided by their customer promise: “If it matters to our customers, it matters to us”
- Build strong partnerships within local communities, ensuring services remain vibrant, inclusive, safe, and sustainable
Responsibilities
The role involves:
- Leading, inspiring, and developing teams, fostering a high-performance, customer-focused culture
- Setting clear objectives and taking accountability for team performance, outcomes, and KPIs
- Overseeing a geographically defined portfolio of retirement living services, ensuring:
- High standards of housing management
- Compliance with statutory requirements
- Using data and insights to identify opportunities for service improvement and inclusive community development
- Ensuring service charges are transparent, fully recoverable, and compliant with regulations
- Championing health & safety, safeguarding, risk management, and business continuity planning
- Collaborating with internal colleagues and external partners, including statutory services and community organisations
- Supporting innovative service design, customers’ co-produced services, and effective use of technology
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Requirements
The ideal candidate will have:
- Experience in a similar role within:
- Housing
- Care
- Wellbeing
- Community-based environments
- A strong track record in managing and developing teams, including:
- Performance management
- Delivering against KPIs and driving continuous improvement
- Knowledge of safeguarding, applicable legislation, and best practice relating to older people
- Strong leadership, communication, and stakeholder management skills
- An analytical and creative approach to problem-solving
- A commitment to equality, diversity, and inclusion
- Experience in producing co-produced services
- Understanding of health and safety requirements and best practice
- The ability to manage multiple priorities and projects
- Confidence in:
- Producing clear reports
- Delivering confident recommendations
- Flexibility to work across the locality
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Benefits
Join a passionate team focused on making a real difference to people’s lives.
This is an opportunity to:
- Shape services
- Influence positive change
- Become part of an organisation that puts customers at the heart of everything they do
The organisation is a leading housing provider managing around 40,000 homes, serving 93,000 customers across various types of accommodation. Their mission is to provide quality homes and services for people whose needs are not met by the open market.
Organisation Values
The team embodies the organisation’s values of being:
- Ethical
- Ambitious
- Passionate
- Agile
- Commercial
- Committed to making a tangible difference and transforming people’s lives
Commitment to Equality and Diversity: They proudly hold:
- Disability Confident Employer status
- Are working towards Disability Confident Leader accreditation
- Are an Advanced Employer for Investing in Ethnicity Maturity Matrix
- Committed to being a Menopause Friendly employer
The appointment to this role will be subject to a* satisfied references**, a** satisfied DDS (Disclosure and Barring Service check), and possession of a Valid Right to Work document.*
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