Returns Coordinator

Application Deadline: 31 July 2026
Department: Claims Management
Employment Type: Permanent - Part Time
Location: Birmingham

Description

Part-Time: 15 hours per week, Thursday & Friday
Location: Birmingham

Davies Group are looking to recruit a Returns Team Coordinator to work within our Vehicle Replacement Group team in Birmingham. This role involves managing the off-hire process of vehicles, ensuring priority off-hires are handled first to benefit the business.

At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like?

• To ensure priority off-hires are actioned first to the profit of the business.
• Communicating with customers to arrange collection of vehicles, both verbally and following up with text/email.
• Process the Off-hire of vehicles with suppliers as per internal procedures and SLA’s.
• Contact Referrers in instances where customer either wants to retain the vehicle or refuses to return the hire vehicle.
• Ensure any missed/uncollected vehicles have the correct abortive charges applied and are appropriately actioned by either noting the claim and accounts note added or the charging of the customer.
• Process off-hires using the company’s preferred supply chain via the in-house system.
• Comply to all technical and regulatory processes and procedures.
• Take responsibility for incoming/outgoing emails in the Inbox, ensuring all necessary action is taken including uploading information into the off-hire system.
• Complete Supplier Reports and update VRG system.
• Answering telephone calls appropriately and efficiently.
• Reports to be completed to deadline set by Team Leader.
• To action emails sent to our designated Off Hire Inbox.
• Processing of payments
• To assist Team Leader