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Revenue Officer
Revenue Officer
Location: Bromsgrove District Council / Redditch Borough Council, North Worcestershire
About the Councils Bromsgrove District Council and Redditch Borough Council collaborate on shared services. As a customer-driven organisation, they prioritise placing residents and businesses at the heart of all activities, with a focus on delivering impactful services for their community.
About the Role
Job Title: Customer-Focused Revenue Officer
Core Responsibility: You’ll administer and collect Council Tax and Business Rates, ensuring regulatory compliance while delivering exceptional customer service to both residents and commercial stakeholders.
Key Responsibilities
- Manage Council Tax and Business Rates accounts, including assessing liability, applying discounts, and processing reliefs.
- Handle updates for changes in circumstances and maintain accurate user records.
- Monitor payment status, coordinate refunds, and oversee recovery actions when necessary.
- Provide clear, helpful advice and support to customers and stakeholders.
- Resolve queries, appeals, and correspondence professionally and efficiently.
- Collaborate with internal teams and external partners to optimise service delivery.
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About You
Essential
- Minimum 3 years’ experience in a Revenues environment (merit preferred).
- Proven communication and customer service skills with a dedicated approach.
- Numerate, with confidence in handling financial information and accounts.
- Self-motivated and capable of managing workloads both independently and as part of a team.
- Familiarity with MS Office (strong Excel and Word competencies).
- Commitment to continuous improvement and delivering exceptional service.
Benefits
The Councils provide the following opportunities:
- Competitive pension scheme.
- Leave entitlement of 25 days + bank holidays (prorated for part-time roles).
- Flexible working arrangements, where appropriate.
- Employee Assistance Programme for well-being support.
- Access to an employee benefits platform, including:
- Discounts on high-street retailers.
- Leisure, travel, and holiday savings opportunities.
- Salary sacrifice schemes and financial incentives.
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Next Steps
For further details, contact:
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David Riley (Recruiting Manager) at 01527 642522 or david.riley@bromsgroveandredditch.gov.uk
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Or email: recruitment@bromsgroveandredditch.gov.uk
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Closing date: Midnight, 13 July 2026.
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Interviews: Starting 20 July 2026.
To apply or explore other WM Jobs opportunities, visit the: WM Jobs Recruiter Page.
Attachment: Complete Revenue Officer JD (1).pdf.
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