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Revenue Officer
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Revenue Officer
Revenue Officer – Bromsgrove & Redditch Councils
About the Role
Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services and are committed to being a customer-driven organisation, with our customers at the heart of everything we do. We aim to improve delivery services that make a difference to the communities we serve.
We are seeking a motivated and customer-focused Revenue Officer to join our Finance and Customer Services team.
In this role, you will be responsible for:
- Administrating and collecting Council Tax and Business Rates
- Ensuring compliance with legislation
- Delivering a high standard of customer service to residents and businesses
Key Responsibilities
- Manage Council Tax and Business Rates accounts, including liability, discounts, and reliefs
- Process changes in circumstances and maintain accurate records
- Monitor payments, arrange refunds, and support recovery actions
- Provide clear advice and support to customers and stakeholders
- Handle queries, appeals, and correspondence in a professional manner
- Work collaboratively with internal teams and external partners
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About You
- Experience working in a Revenues environment (minimum 3 years preferred)
- Strong communication and customer service skills
- Numerate and confident handling financial information
- Able to manage your own workload and work as part of a team
- IT literate, including Microsoft Word and Excel
- Committed to continuous improvement and delivering excellent service
Benefits
The Councils offer a range of staff benefits, including:
- Pension scheme
- Generous leave entitlements (starting at 25 days plus bank holidays, pro-rata)
- Flexible working, where appropriate
- Employee Assistance Programme
- Access to an employee benefits platform, featuring discounts (high street, leisure, holidays) and salary sacrifice schemes
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Next Steps
For any further information, contact David Riley (Recruiting Manager):
- Phone: 01527 64252
- Email: david.riley@bromsgroveandredditch.gov.uk
- Or: recruitment@bromsgroveandredditch.gov.uk
Closing date for applications: 13 July 2026 (Midnight) Interviews week commencing: 20 July 2026
To apply, use the "Apply Now" button.
For a full list of current vacancies, visit our WM Jobs Recruiter Page. (Attached: Revenue Officer JD (1).pdf – if available)
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