Knovia
Revenue Operations & Insights Manager
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Revenue Operations & Insights Manager
Revenue Operations & Insights Manager
Transform Data into Commercial Growth
Position: Revenue Operations & Insights Manager
Location: Remote (UK only)
Salary: £50,000 - £60,000 (DOE)
About the Role
Are you passionate about turning data into meaningful business insight? Do you thrive on improving performance through analytics, reporting, and operational excellence?
We're seeking an experienced Revenue Operations & Insights Manager to drive data-led decision-making across our organisation. This role will ensure our customer and revenue data is trusted, actionable, and delivers measurable commercial impact by bridging Sales, Marketing, and Finance.
As our Revenue Operations & Insights Manager, you’ll lead CRM data governance, optimise revenue processes, deliver insightful reporting, and provide recommendations to enhance lead generation, conversion, forecasting accuracy, and revenue growth.
This opportunity is ideal for someone who blends technical capability with commercial acumen and enjoys leveraging data to shape strategic decisions. If this resonates with your expertise, we’d love to hear from you.
Key Responsibilities
Data Governance & Quality
- Own Salesforce data quality, integrity, and governance for customer, lead, contact, and opportunity records
- Establish standards, controls, and processes to ensure accuracy, consistency, and GDPR compliance
- Implement data hygiene, validation, and deduplication practices
- Drive best practice in CRM usage, data management, and adoption
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Revenue Operations
- Design and optimise lead, account, and opportunity allocation models
- Improve territory planning, lead routing, and account ownership strategies
- Support forecasting, capacity planning, and strategic business decisions through data analysis
- Identify opportunities to boost sales productivity and commercial performance
Revenue & Commercial Insights
- Analyse sales, marketing, customer, and pipeline performance
- Monitor lead conversion, campaign effectiveness, attribution, and revenue outcomes
- Develop customer, sector, and persona insights to guide go-to-market strategies
- Produce dashboard forecasts and growth recommendations
- Support lead scoring, segmentation, and opportunity prioritisation initiatives
CRM & Revenue Technology
- Optimise Salesforce reporting, structure, usability, and adoption
- Manage integrations between Salesforce, marketing automation platforms, and business intelligence tools
- Ensure reliable data flow, attribution, and reporting across revenue systems
Stakeholder Engagement
- Collaborate with Sales, Marketing, Finance, and Account Management teams
- Serve as the subject-matter expert for CRM data and reporting
- Deliver training and guidance on data standards and reporting best practices
- Translate complex data into clear, actionable business insights
Requirements
Essential
- Strong experience administering and optimising Salesforce CRM
- Experience in data governance, CRM management, and data quality processes
- Proven ability to analyse sales, marketing, and revenue performance data
- Advanced reporting and dashboard creation skills (e.g., Power BI)
- Experience with marketing automation platforms
- Strong commercial awareness and understanding of revenue operations
- Excellent stakeholder management and communication skills
- Advanced Excel skills and experience handling large datasets
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Desirable (Nice to Haves)
- Salesforce Administrator certification
- Experience with Dotdigital or similar marketing automation platforms
- Knowledge of SQL and data enrichment tools
- Experience developing lead scoring, attribution, and segmentation models
Benefits
Join a forward-thinking organisation where data drives growth and success. Key benefits include:
- 21 days annual leave (increasing with tenure) + holiday purchase scheme
- 3 Knovia days for December operational closure + 8 Public Bank Holidays
- Up to 3 days paid volunteering leave + corporate conscience initiatives
- Birthday off as a gift from us
- Perkbox (lifestyle and wellness tools)
- Recognition and long-service awards
- Discretionary performance-based annual bonus
- 4pm Friday finish
- CPD and training opportunities
We are a Disability Confident Employer, guaranteeing interviews for qualified applicants who disclose disabilities.
Note: Applicants will be assessed on a rolling basis—apply early!
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