Revenue Operations Manager

Ripjar Overview

Ripjar was founded by veterans of GCHQ to bring national security-grade intelligence tools to the fight against financial crime. Financial crime funds human trafficking, terrorism, corruption, and sanctions evasion on a global scale, and the organizations on the front line need technology built to match the threat.

Today, Ripjar's AI-native software and data fusion products are used by governments, the world's largest banks, and global enterprises to automate the detection, investigation, and monitoring of serious financial crime. Every day, hundreds of customers and thousands of daily active users rely on the platform to screen hundreds of millions of names for risk in real-time, prevent money laundering, and stop terrorist financing.

If you want your work to matter, this is where it happens.

About the Role

We are a remote-first team, with a head office based in Cheltenham. This position is open to UK-wide candidates. If you are based near Cheltenham, you are more than welcome to work from our office at any time.

We're looking for a Revenue Operations Manager to help enable our commercial team through a period of significant change combined with fantastic growth: embedding AI into how we plan, sell, and retain, while raising the efficiency bar set by our leadership and investors.

Reporting to the Chief Revenue Officer, you will be responsible for ensuring that Ripjar builds, enables, and governs best-in-class revenue processes across marketing, sales, and customer success. You will own the operational systems that turn our growth strategy into measurable execution: the data, technology, processes, disciplines, and increasingly the AI agents that work alongside our commercial team.

This is a senior, high-visibility individual contributor role, partnering directly with the executive team and acting as the bridge between commercial leadership and the board's view of revenue performance.

Key Responsibilities

• Revenue planning: Own the annual planning cycle end-to-end, including capacity, territories, quotas, and compensation, and align this with the wider commercial plan across Marketing and Customer Success.
• AI orchestration and commercial transformation: Lead the design, deployment, and governance of AI workflows and agents across the commercial team and within RevOps's own operations. Run a continuous cycle of evaluating, piloting, scaling, and retiring tools, and prove the business impact of each.
• Change management: Lead the change program that lands new processes, tools, and AI workflows across the commercial team, including communication, training, adoption metrics, and reinforcement.
• Data, systems, and tech stack: Own the commercial data model, governance, and quality standards that make our reporting trustworthy and our AI agents reliable. Own the wider commercial tech stack: Salesforce and the surrounding tools, including selection, negotiation, implementation, and supplier management.
• Process discipline and cadence: Define, run, and lead the operating cadences that hold the commercial team to account: pipeline reviews, forecasting, win/loss reviews, and QBRs. Monitor process compliance, surface non-adherence, and bottlenecks to leadership, and maintain standards when under pressure.
• Performance, KPIs, and forecast accuracy: Define and instrument the commercial KPIs that matter to leadership and the board, including pipeline efficiency, CAC payback, NRR, gross retention, and forecast accuracy. Drive measurable improvements against benchmarks.
• Pricing: Own pricing frameworks, deal desk, and discount governance, ensuring consistent application across deals and protecting commercial margin.
• Enablement and SKOs: Develop and maintain the Sales Playbook, and support the planning and delivery of company kick-off and enablement events.
• Reporting and board-level storytelling: Deliver the monthly, quarterly, and board-level reporting cadence, producing the data narratives that arm leadership with credible, defensible stories to take to the board.