NEC Software Solutions (India)
Revenues and Benefits Assessors
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Job Description
Location: Hybrid environment from any NECSWS offices across the UK if candidates live within 25 miles of an office. Home-based if further than 25 miles.
Experienced Revenues / Recovery Staff
Working within the Revenues & Benefits department, you will be involved in the telephony and processing of all Council Tax and Recovery changes, following procedures, working to KPIs with excellent accuracy.
Main Responsibilities
- Deal directly with customers via letter, email, and telephone to meet service contractual requirements, providing excellent customer service.
- Meet required standards or deadlines while performing duties with minimum support.
- Complete high levels of workload consistently in line with the Right Time Indicator, the Right Benefit Indicator, and Subsidy regulations.
- Coach and mentor junior staff/colleagues.
- Share best practice with colleagues and lead update sessions for the wider team.
- Keep own knowledge up-to-date through publications, briefing notes, bulletins, and external training sessions.
- Maintain a constructive and positive attitude, taking on additional duties as required and contributing ideas for improvements.
- Regularly exceed minimum contractual standards for productivity/accuracy.
Qualifications & Skills Required
- Proven problem-solving skills.
- Good customer service and communication skills.
- Working knowledge of Housing Benefits / Council Tax.
- Ability to deliver under pressure with a flexible approach to work.
- IT competent.
- Self-motivated.
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Skill Development and Progression
Skills:
NEC SWS is committed to developing and expanding the skill and knowledge sets of all colleagues. The aim is to cross-skill in at least one additional service within the processing centre. For example, as a Revenues and Benefits Assessor, you may undertake additional training in Central Government services like the Blue Badge Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme, or London Councils Appeals Service.
Progression:
NEC SWS actively seeks to progress colleagues internally. The vast majority of the current management team have progressed to their current roles from NEC.
Career progressions within the Revenue and Benefits processing department:
- Revenues and Benefits Officer
- Revenues and Benefits Senior
- Revenues and Benefits Service Manager
- Senior Operational Management Roles
Benefits
NEC Software Solutions offers an excellent benefits package:
- Private Medical Cover funded by NEC for employees (option to add family members at additional cost).
- 25 days paid holiday (FTE) with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (option to increase cover at additional cost).
- Group Pension Plan with employer contributions up to a maximum of 8.5%.
- A selection of flexible benefits to suit individual needs.
- Free access to LinkedIn Learning (over 15,000 courses).
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Other Information
- Candidates must demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references, and occupational health checks.
- A Disclosure Barring Service (DBS) check may be required depending on the role.
NEC Software Solutions is an equal opportunities employer. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please inform us.
Who We Are
We are NEC Software Solutions, part of the global tech giant NEC Corporation. Our software supports critical public services, including dispatching ambulances, supporting families, keeping trains running, locating missing people, and testing newborn hearing.
Join us to help our 3,000+ employees push the boundaries of what's possible and support vital public services. We work with governments, hospitals, police forces, housing providers, and local authorities to improve efficiency and service delivery. Together, we make a world of difference. We’d love your help, and we’ll support you all the way.
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