Hoople Group
Revenues and Benefits Officer
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Revenues and Benefits Officer
Job Title: Revenues and Benefits Officer
Hours: 37per week
Location: Hereford (Hybrid)
Salary: Hoople Band C £27,427 - £34,456 per annum
Contract: Permanent
Closing Date: 19th May 2026
Interview Date: 8th June 2026
Unlock your potential in our Revenues and Benefits Team!
Are you looking for a rewarding challenge in a fast-paced environment? We have an exciting opportunity to join our high-performing Revenues and Benefits team.
As a Revenues and Benefits Officer, you’ll play a key role in delivering essential services to our community. You’ll initially focus on the administration of Council Tax, with opportunities to develop your expertise in debt recovery and the assessment of Housing Benefit and Council Tax Reduction.
We’re looking for a motivated and enthusiastic individual who thrives in a dynamic setting and is committed to delivering excellent customer service.
What You’ll Need
Strong communication skills, both written and verbal Confidence in dealing with members of the public and businesses Excellent organisational and numerical ability Strong attention to detail and literacy skills The ability to manage a demanding workload and meet deadlines
In this role, you’ll ensure customer records are accurately maintained and processed in line with current legislation, while providing a professional and supportive service.
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This is a varied and fast paced role where no two days are the same. You’ll need to be adaptable, confident interpreting legislation, and comfortable working to performance targets.
You should have experience of working in a team environment but also using your own initiative which is an essential part of this role. This is an excellent opportunity to join a very busy team and start a new career in Revenues & Benefits.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme; Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant. Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
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Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy.
About You
About Us
Our vision
To provide excellent business support services to the public sector and those who work with them.
Our mission
Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.
Our values
Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers Customer focus - Satisfying our customers and helping them to support themselves Professional integrity - Bringing the best of our shared technical expertise and professional values to our work Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals
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