Central Bedfordshire Council
Revenues Officer
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Team: Revenues & Benefits
Job Family: Providing CBG7
Salary: £28,598 - £31,022 per annum pro rata
Hours: 2 x positions available. 1 x 37 hours per week and 24 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid - Permanent
Closing Date: 30th August 2026
Interview Date: 14th September 2026 - to take place in person at Priory House, Shefford
More about the role:
Central Bedfordshire Council is a large unitary authority that strives to put its customers first and achieve its ambition to be a more efficient and responsive Council. We are developing a 24/7 online offering to give the people in our community even greater accessibility and are constantly looking at other ways to improve and communicate with our residents.
Our Revenues and Benefits Service is critical to our future success as it facilitates the billing and collection of Council Tax and Business Rates as well as the assessment of benefit claims, ensuring we achieve positive outcomes in a sensitive way.
Help us change for the better.
As a Revenues Officer, your role will be the collection and enforcement of our historic council tax debt. This will involve investigative work using a variety of sources to establish payment solutions and to trace the whereabouts of debtors who have often absconded leaving no forwarding address. You will be required to contact debtors by email, phone and letter, and it follows that good communication skills, both written and verbal, are absolutely essential.
To be suitable for the role you should be able to demonstrate good customer care, good listening, and negotiation skills, as you will be expected to identify and offer solutions to customers to pay council tax arrears, and to achieve good outcomes.
Attention to detail is essential to succeed, as you will be assessing and preparing cases for enforcement action. You will also be responsible for updating and maintaining the council’s confidential database of individual records, a DBS check must be undertaken to allow access to some of the systems you would be accessing.
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We work in a fast-paced environment so you will need to demonstrate that you can work on your own initiative, as once your training is completed, you will be expected to make independent decisions, within guidelines, and to be able to prioritise your own workload.
We are looking for a good team player who works well with colleagues, to share ideas and good practice to help us achieve excellent results.
On a practical level, you will have a good standard of English and Maths, (minimum of A to C grade GCSE’s or equivalent) as well as extensive experience of using Microsoft Office applications such as Word, Excel, Outlook and Teams in order to perform your duties. Previous experience of working in a similar debt collection environment is preferred.
Other information:
As part of your application please indicate which position you are applying for - 37 hours per week or 24 hours per week.
Please note we reserve the right to close this vacancy early should we receive a sufficient number of suitable applications.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Evelina Rapkeviciute at evelina.rapkeviciute@centralbedfordshire.gov.uk or 0300 300 522
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This post is subject to the disclosure of criminal records - basic check
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.
All new starters will join us on a four-month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well-supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.
Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.
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