Halfords
Reward and Benefits Co-Ordinator
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Reward and Benefits Co-Ordinator
About Us
Halfords is on a journey—building the future of motoring and cycling and looking for people who want to help shape what comes next. We're a place for co-creators: individuals who want to make a real impact, take ownership, and be part of something still evolving.
As the UK’s leading retailer of motoring and cycling products, we’re supported by one of the country’s largest independent vehicle servicing, maintenance and repair networks through Halfords Autocentres. This breadth gives us a strong, stable foundation—and the freedom to keep innovating and growing.
This delivers real variety for our colleagues, along with opportunities to learn, grow and develop as the business evolves. Whether in customer-facing or back-office roles, you’ll support a team focused on delivering exceptional service, putting your expertise to work in solving problems, guiding customers, and helping keep the nation mobile with confidence.
About the Role
The Reward and Benefits Co-Ordinator serves as the first point of contact for colleagues regarding reward and benefits, offering clear, supportive guidance across a broad range of queries. This role is pivotal in ensuring colleagues enjoy a seamless and positive experience with their benefit access, while cultivating strong relationships with People Advisors and key stakeholders internally.
You will play a crucial role in supporting the day-to-day operation of Halfords’ benefit and discount programmes, overseeing administration, maintaining accurate records, and keeping our colleague benefits portal (“Wheels”) up to date and engaging. Your responsibilities will also extend to salary sacrifice schemes, employee recognition programmes, and other engagement initiatives, ensuring all tasks are handled accurately and delivered on time.
Working closely with the wider Reward Team, you’ll assist in cyclical processes such as pay reviews, bonus distributions, and share plans. This is an excellent opportunity to deepen your Reward expertise, explore diverse activities, and contribute actively to continually enhancing our colleague support and engagement.
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Key Responsibilities
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Support the administration of our everyday benefits including:
- Discount schemes
- Medical insurance
- Life insurance
- Wellbeing programmes
Ensure all records are kept accurate and current.
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Act as the first administrator for salary sacrifice schemes (e.g. Cycle to Work), validating applications for accuracy and escalating any discrepancies.
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Maintain and update our colleague benefits portal, “Wheels”, ensuring information is both accurate and accessible, and driving improvements to engagement levels.
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Aid in the coordination of colleague recognition initiatives, including managing entry into the long-service award programme and providing administrative support for the “Here to Help” fund in collaboration with the CoSec team.
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Give administrative support to the Reward Team in cyclical processes such as:
- Payroll and salaries
- Bonus processing
- Share plans
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Be the primary point of contact for colleague inquiries on rewards and benefits, offering initial support and correctly escalating complex issues when necessary.
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Build and maintain strong relationships with both internal stakeholders (such as People Teams and Finance) and external providers of benefits while promoting process improvements across the organisation.
About You
A foundational understanding of employee benefits, including areas such as healthcare, life assurance, and wellbeing priorities, would be beneficial, though not mandatory.
You will ideally have experience providing colleague or customer support, combining a collaborative mindset with the ability to seek effective solutions to queries. Confidence in building professional relationships with a wide range of stakeholders (including key People departments, Finance, and external benefit providers) is essential.
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To succeed in this role, you must:
- Handle sensitive information—colleague and financial data—with the highest confidentiality and integrity.
- Be a strong communicator, with the capability to interpret and articulate complex information clearly and simply, making it accessible to a wide audience.
Reward & Benefits
- A competitive salary, evaluated through market benchmarking, with an additional annual discretionary bonus scheme.
- Pension scheme, complemented by life assurance benefits.
- A generous 25 days' annual leave plus all public holidays, plus extra enhanced family leave.
- Commitment to development: Ongoing personal and professional growth opportunities tailored to both current roles and future career ambitions.
Working Arrangements
- Hybrid policy: You will be based 2 days per week at our Support Centre in Redditch with the option to work 3 days from home.
- A range of high-value employee discounts across the entire Halfords product suite, including services and products.
Workplace Culture
Wellbeing and inclusion are central to our colleague experience, supported by:
- Access to a range of wellbeing resources and continuous support initiatives.
- Active Colleague Networks promoting inclusivity and bridging gaps across Halfords’ Family.
Embracing Diversity & Inclusivity
"Not sure you meet all the criteria? We’d encourage you to apply anyway!" Halfords is dedicated to fostering an inclusive workplace, and we firmly believe in welcoming applications from all backgrounds, irrespective of demographic. Our goal is to create a place where everyone feels valued, nurtured, and empowered to thrive in their journey at Halfords.
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