Department of Health and Social Care
Reward and Employee Relations Support Officer
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Leeds, London
Job Summary
In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.
You will be part of the HR function, working in the Reward and Employee Relations team. We are a small team with a challenging and busy agenda. It is essential within the role to work closely and build and maintain strong relationships with key stakeholders including in the wider HR team.
This is a great opportunity to join a friendly, collaborative, and supportive team. As Reward and Employee Relations Support Officer, you’ll have a varied job supporting the team in all parts of our day-to-day activities (this ranges from designing the annual pay award to managing the benefits platform). In addition, you’ll take a leading role in managing a quality service through the team’s shared mailboxes, including advising on general pay and benefit queries, facilitating salary flexibility approvals and supporting the relationship with our Trade Unions.
Job Description
The post holder will support the delivery of reward and employee relations services across the department. This includes managing the team’s shared mailbox, supporting the day-to-day delivery of employee benefits, assisting with reward processes, and providing administrative and coordination support for meetings, records and reporting.
The role requires good organisation, attention to detail, confidence handling a range of queries, and the ability to provide a clear, timely and helpful service to colleagues. The post holder may be required to undertake other duties appropriate to the grade and role, in line with business needs and departmental priorities.
Person specification
- Develop pay and reward policy expertise to respond to a wide range of queries from managers and employees in the department
- Managing the day-to-day team admin and mailbox, responding, distributing and tracking complex queries to develop management information and inform better policy development
- Take a leading role in managing DHSC’s benefits offer, including financial administration (tracking spend, raising purchase orders and paying Edenred invoices) and supporting colleagues using benefits such as Cycle2Work, shop discounts and recognition vouchers
- Facilitate engagement with DHSC’s arm’s length bodies and Remuneration Exits and Governance Committee. This includes collecting and filing items, drafting papers, producing agendas and organising meetings to support senior appointments and exits
- Facilitate the pay flexibility process, supporting the committee and line managers throughout the process. This includes issuing guidance, working with line managers to prepare suitable cases, communicating time frames and tracking / communicating outcomes
- Facilitate the monthly Trade Union Partnership Meeting and support relationship management activities, collecting items and producing agendas, organising meetings, taking minutes and tracking actions
- Contribute ideas and/or suggestions for improving efficiency within existing processes and how the team operates
- Provide support to various projects and other areas of work, including the senior civil service in-year award rounds.
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Essential
- Experience of working in a customer-focused role, delivering timely support
- Ability to organise and prioritise work, managing multiple tasks to meet deadlines
- Ability to work with others to achieve team objectives
- Ability to adapt to changing priorities, processes or ways of working
- Experience of using IT systems (e.g. MS Excel, Word, Outlook) to manage information or support day-to-day work.
Your normal place of work will be your contractual primary workplace, usually either London or Leeds. (delete/add as appropriate) Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration, and enhancing team working, learning, and support.
You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.
Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.
There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Delivering at Pace
- Working Together
- Communicating and Influencing
We only ask for evidence of these behaviours on your application form:
Managing a Quality Service
Alongside your salary of £29,642, Department of Health and Social Care contributes £8,587 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Selection process details
Applications will be sifted W/C: 03/08/2026
Interview date: W/C 17/08/2026
Interview location: By video
Further details and interview slots will be released to candidates who are successful at sift.
Applications will be sifted on CV, Personal Statement and a Behaviour.
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An initial sift based on the Lead Behaviour - Managing a Quality Service may be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
Please use your CV to set out your career history, highlighting specific responsibilities and achievements that are relevant for this role. These can be found in the ‘key skills and experience required for the role’ section of the advert.
Please use your personal statement to (in no more than 500 words) outline how you meet the key skills and experience required for the role as set out in the job advert.
At interview candidates will be assessed on Behaviours and Strengths.
To find out more about working in the department please visit our page on the Civil Service careers website https://www.civil-service-careers.gov.uk/departments/working-for-the-department-of-health-social-care/ and to find out more information on how to apply visit the Civil Service careers website https://www.civil-service-careers.gov.uk/how-to-apply/
Applicants who are appointable but were not successful in appointment to this vacancy, may be held on a reserve list for up to 12 months, and contacted if similar vacancies become available.
Please be aware that some travel may be required across the DHSC estate.
Candidates must ensure that all information provided in their application is factually accurate. Any examples provided must be taken from personal experience. The Civil Service abides by honesty and integrity as part of its core values, if evidence of plagiarism is found, applications may be withdrawn.
Please note that applicants will require BPSS clearance.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
- Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
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