M Group
Reward Assistant 12 Month FTC
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About the Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Role Description
Join our People Services team as a Reward Assistant, providing administrative support across our pensions, reward, and benefits programmes. This role is responsible for maintaining accurate employee data, supporting reward and recognition initiatives, preparing reports, and responding to employee queries, helping to deliver an efficient and positive experience for our people.
Please note: this is a 12 Month Fixed Term Contract.
What will you be doing?
As a Reward Assistant, you will:
- Act as the first point of contact for pension, reward, and benefits queries, providing a high-quality service to employees within a shared services environment.
- Manage incoming calls and emails, resolving queries efficiently while ensuring all interactions are accurately recorded and tracked.
- Support the administration of our pensions and benefits offering, including maintaining accurate employee data within Oracle, processing benefits administration, supporting payroll-related activities, and ensuring compliance with National Minimum Wage regulations for salary sacrifice arrangements.
- Support the delivery of employee recognition schemes, produce regular reward and benefits reporting, and provide administrative assistance to the Reward Advisors and Specialists on a range of projects and initiatives to enhance the employee experience.
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What you’ll bring:
- Experience working in a shared services or administrative environment, with an understanding of service standards, SLAs, and escalation processes.
- Knowledge of HR, payroll, pensions, or benefits administration and associated processes.
- Strong problem-solving skills, with a proactive approach to improving processes and ways of working.
- Excellent written and verbal communication skills, with the ability to provide a high level of customer service.
- Strong numerical and analytical skills, with great attention to detail.
- Proficient in Microsoft Office applications, particularly Excel.
Benefits
We offer a range of benefits designed to support your life in and out of work, some of which include:
- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
In addition, this role offers:
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend - get rewarded for introducing people to us!
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About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
#MGroupG INDNAT
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