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Clermont Hotel Group Central Support Office
Contract: Full Time
Payment: Salaried
Salary: Competitive
Clermont Hotel Group offers a rich and diverse portfolio for a range of guest needs, and helps employees forge lasting and successful careers in hospitality. An experienced hospitality company, we offer a warm, guest-centred experience - but we are, at our heart, a people company and strive to connect personally with our guests, partners, investors, and colleagues to create an extraordinary experience for all.
With over 4000 rooms, 100+ event spaces, plus stylish bars and restaurants, our hotels have plenty of space for everyone to meet, sleep, and dine. All kinds of extraordinary, for all kinds of people.
At Clermont Hotel Group, our commercial success is built on strong relationships, accurate data, and exceptional collaboration. Behind every successful corporate partnership is a team that ensures every detail is managed with precision.
We're looking for an RFP Administrator to join our Commercial team and play a vital role in managing our corporate Request for Proposal (RFP) process. Supporting over 1,500 corporate customers and approximately £30 million in room revenue, this role is perfect for someone who thrives on organisation, accuracy, and building strong relationships across the business.
If you enjoy working with data, improving processes, and making a real commercial impact, we'd love to hear from you.
What You'll Be Doing
As RFP Administrator, you'll coordinate the end-to-end administration of our corporate RFP process, ensuring proposals are managed efficiently, rates are accurately loaded and distributed, and our commercial systems remain accurate and up to date.
Working closely with Sales, Revenue, and hotel teams, you'll help deliver an outstanding experience for our corporate clients while supporting revenue growth across the business.
RFP Administration
- Manage the day-to-day administration of the corporate RFP process across the group
- Monitor and respond to enquiries received through the RFP inbox and third-party RFP platforms
- Support the administration of corporate and consortia RFPs using Salesforce (SFDC) as the primary tracking and workflow tool
- Build RFPs, configure rate plans, and administer user access within Cvent (Lanyon)
- Ensure all RFP submissions are completed accurately and within agreed deadlines
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Rate Loading & Data Management
- Load accepted corporate rates into Opera and iHotelier with a strong focus on accuracy and timeliness
- Distribute rates across relevant systems and channels
- Conduct regular audits across Salesforce, Opera, iHotelier, and RFP platforms to maintain data integrity
- Identify data inconsistencies and proactively resolve issues to improve system accuracy
Commercial Support
- Provide administrative support to both Central Sales and Hotel Sales teams
- Support reporting development and system implementation projects
- Assist with commercial projects across the wider business as required
- Work collaboratively with internal stakeholders to improve processes and ways of working
- Act as a key point of contact between Central Support and hotel teams, providing guidance and support throughout the RFP process
Continuous Improvement
- Challenge inefficient processes and identify opportunities to improve data quality and operational effectiveness
- Support the ongoing development of commercial systems and reporting
- Act as a positive ambassador for Clermont Hotel Group, building strong relationships with colleagues and external partners
What You’ll Bring
We're looking for someone who enjoys working with data and systems but also understands the importance of collaboration, communication, and delivering excellent service.
Essential
- Strong organisational skills with exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines
- Excellent analytical and problem-solving skills
- Confident using Microsoft Excel, Word, and PowerPoint
- Strong communication skills with the ability to build positive relationships across the business
- Self-motivated with the ability to work independently
- Efficient, methodical, and highly organised
- Curious and proactive with a continuous improvement mindset
- Commercially aware and solutions-focused
- Positive, collaborative, and adaptable
- Resilient when managing multiple stakeholders and competing priorities
Desirable
- Previous experience within a commercial support, sales administration, or revenue administration role
- Experience using Salesforce (SFDC)
- Knowledge of Opera PMS and iHotelier
- Experience using RFP platforms such as Cvent (Lanyon)
- Previous hospitality experience
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What You’ll Get In Return
As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension, and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental, or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth
- We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing
- You Work Hard, So We’ll Always Help Your Money Work Hard For You! Some Of The Great Things You Can Take Advantage Of Include
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being
- We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community
- We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group, everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.
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