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Role Overview
The Ride Host is responsible for delivering safe, engaging, and memorable guest experiences across Ride and Show areas at The London Dungeon and Shrek’s Adventure! London.
As a Ride Host, you will be working on the DROP DEAD Drop Ride, The Magic Bus, and The Magic Lifts. Acting as the face of the attraction, the Ride Host welcomes guests, manages queues, supports ride operations, and ensures safety procedures are followed at all times. This role plays a key part in bringing the experience to life through positive guest interaction, strong teamwork, and a commitment to operational excellence.
Key Accountabilities
- Deliver a warm, friendly, and professional welcome to all guests
- Engage guests in an entertaining, inclusive, and informative manner
- Manage guest flow and queue lines to ensure smooth and efficient operations
- Support the safe operation of rides and show experiences in line with all training and procedures
- Assist with ride loading and unloading while maintaining safety and accessibility standards
- Maintain high standards of cleanliness and presentation in all guest-facing areas
- Identify and promptly report safety concerns, incidents, near misses, or guest feedback
- Support ride evacuations, fire evacuations, and emergency procedures when required
- Adhere to all Standard Operating Procedures (SOPs) and Codes of Safe Working Practices (CoSWPs)
- Participate fully in daily briefings, training sessions, and safety updates
- Act as a positive role model, contributing to an inclusive and supportive team environment
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Essential Qualifications & Experience
- Experience in a guest-facing environment or strong customer service capability
- Willingness to undertake operational and safety training
- Flexibility to work varied shifts, including weekends, evenings, and peak periods
Desirable Qualifications & Experience
- Previous experience in attractions, theme parks, leisure, hospitality, or entertainment
- Familiarity with safety-critical or operational roles
Skills And Competencies
- Guest Service Excellence: Consistently delivers welcoming, engaging, and memorable experiences
- Communication: Confident, clear, and professional when interacting with guests and colleagues
- Safety Awareness: Understands and follows safety procedures with precision and care
- Teamwork: Works collaboratively, supports colleagues, and contributes positively to team goals
- Adaptability: Thrives in a fast-paced, dynamic environment with changing demands
- Attention to Detail: Accurately follows procedures and monitors guest and ride activity
- Problem Solving: Responds calmly and effectively to guest queries or operational issues
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Leadership Behaviours
- Guest-First Mindset: Places guest safety, enjoyment, and inclusion at the heart of every action
- Accountability: Takes responsibility for personal performance, safety, and standards
- Positive Role Modelling: Demonstrates professionalism, enthusiasm, and respect at all times
- Collaboration: Supports colleagues, shares knowledge, and contributes to team success
- Calm Under Pressure: Maintains composure and sound judgement during busy or challenging situations
- Continuous Improvement: Actively participates in training, feedback, and learning opportunities
Benefits
- 25% discount in our retail shops and restaurants
- 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Discounted rates at Merlin hotels all over the world
- Employee pricing up to 55% off cinema tickets
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
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