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Risk Analyst
Job Description: Risk Analyst
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
About the Role
With Dojo’s continued growth and over 150,000 customers in the UK, it’s all hands on deck to support them. Our Risk team plays a crucial role in protecting these customers from financial threats by closely monitoring the transactions we process.
We are looking for an ambitious individual to join our London-based Risk team. You will act as a shield between Dojo and any fraud and AML risks. You will do this by working alerts generated in our Risk Monitoring queue, using data to spot emerging threats and utilising sophisticated monitoring and advanced investigation techniques. Working in a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders to best manage and mitigate our risk while supporting the continued growth and expansion of Dojo. You’ll work directly with merchants as part of your investigations to help protect and educate genuine customers and identify potential bad actors.
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What You Will Do...
- Review and investigate suspicious activity alerts from our transaction monitoring and screening tools.
- Perform ongoing due diligence on live customers.
- Manage your own caseload, taking ownership from start to finish.
- Communicate directly with merchants to quickly understand and mitigate any risk.
- Educate and support our merchants to help protect them from fraud.
What You Will Bring...
- Experience: 1–2 years of previous experience in Transaction Monitoring is essential. A background in a KYC or AML role is a major plus.
- Communication: Outstanding communication and telephone skills are essential, along with the ability to build instant customer rapport.
- Adaptability: Proven experience working efficiently in a fast-paced environment.
- Organisation: Strong case-management skills with the ability to prioritise your own workload.
- Teamwork: A genuine team player who is always happy to support those around them.
- Tech Skills: Experience with business intelligence tools (e.g., Looker, PowerBI, Tableau) or SQL is a plus, but not essential.
Dojo Home and Away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
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Our Values
Question: what’s curious, relentless, and customer obsessed?
If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, Equity, and Inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
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