Zopa
Risk Delivery Manager (Operational Resilience & Third Party Risk)
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Risk Delivery Manager (Operational Resilience & Third Party Risk)
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Risk Delivery Manager (Operational Resilience & Third Party Risk)
We’re looking for a Risk Delivery Manager (Operational Resilience & Third-Party Risk) to help make Zopa’s risk frameworks simpler, smarter and easier for the business to use.
Operational Resilience and Third-Party Risk Management are already well established at Zopa. Now we’re looking for someone to take them to the next level, improving the way we work, reducing friction, strengthening ownership and making sure our frameworks are practical, scalable and genuinely valuable.
This is a hands-on role for someone who enjoys turning complex requirements into clear, intuitive processes. You’ll work closely with Procurement, Supplier Relationship Managers, business owners and Subject Matter Experts (SMEs) across areas like Information Security, Data Privacy, Financial Crime, Compliance and Legal to help teams manage risk confidently and effectively.
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A day in the life:
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You’ll own and improve Zopa’s first-line frameworks for Operational Resilience and Third-Party Risk Management:
- Creating clearer guidance
- Developing better templates
- Streamlining workflows
- Strengthening governance
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You’ll lead practical improvements that make a real difference in:
- Reducing assessment time
- Improving the quality of risk information
- Clarifying ownership
- Speeding up approvals
- Enhancing visibility of material risks for senior leaders
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You’ll also be responsible for key Operational Resilience activities, including:
- Zopa’s Self-Assessment
- Important Business Services
- Impact tolerances and dependencies
- Vulnerabilities and resilience testing
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For Third-Party Risk, you’ll oversee:
- Material third-party register
- Embedding risk requirements into supplier processes
- Ongoing monitoring, Business Continuity Planning (BCP), and exit planning for higher-risk suppliers
About you:
- Exceptional ability to simplify complex frameworks or processes into practical, intuitive ways of working that teams can use effectively.
- Strong judgment skills, a process design mindset, and the capability to apply requirements proportionately in a fast-paced, regulated environment.
- Experience in learning new domestic and international regulatory requirements, understanding associated risk domains and technical subjects.
- Familiarity with transitioning these into effective, efficient business processes, including the use of data and technology to support risk decisions without stifling commercial objectives.
Honestly, the most experienced candidates will boast:
- Hands-on expertise in Operational Resilience and Third-Party Risk Management
- Experience from a regulatory, technology, or operations perspective
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At Zopa
We treat risk management as an opportunity to deliver value, not a hurdle. Join a collaborative, ambitious team that fosters gutsy yet prudent decision-making while igniting attention on the risks that truly matter.
Flexible Ways of Working
At Zopa we value both flexibility and collaboration:
- Hybrid Model: This is a hybrid role with the option to work from our London office 2-3 days a week.
- Work from Abroad: Eligible for up to 120 days abroad per year* to enjoy a diverse location.
- Support: Dedicated resources to ensure your personal and professional growth, no matter where you’re based. *Subject to the right to work in the preferred country.
Diversity Statement
Zopa is committed to fostering a workplace free from discrimination. We believe that differing experiences, viewpoints, and backgrounds contribute not only to our products but also to our unique company culture. Our employees represent nearly 50 nationalities, and our dedicated DE&I forum drives initiatives to create meaningful impact. Each person brings their authentic self to work, empowered to thrive.
Our commitment to Diversity, Equity, and Inclusion (DE&I) is integrated into our hiring process. If you require any reasonable adjustments, please inform us.
The Zopa Approach to AI in Interviews
At Zopa, AI is not testing ground—it’s part of everyday workflow:
- Be AI-fluent and expect to leverage technology for your roles.
- Behavioural & Competency-Based Interviews: Avoid using AI-tools here. Personal and genuine engagement is crucial in these discussions.
- Technical Interviews: Varies by role. Some stages encourage AI-use while others don’t. Your Talent Partner will clarify what’s expected.
Where AI is part of the assessment & interviews, we’ll be interested不只是結果，而是看你選擇的工具、用以支撑判斷和決策的態度和決定。
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