St John Ambulance
Risk & Policy Officer
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Risk & Policy Officer
Hybrid – This role can be based at any St John office. Occasional travel to London will be required
Salary - £33,201 (Rest Of England) £36,921 (London)
Full Time/Permanent
Our offer to you
We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive:
- Competitive salary and pension scheme
- 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
- Hybrid, Flexible working
- Cycle to work scheme Electric Vehicle Scheme (subject to terms)
- Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
- Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping
About Us
This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.
St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).
Job Summary
This role is central to how we help the charity understand, manage and learn from its risks, while also ensuring we maintain a strong and effective policy framework for everyone at St John. You will work closely with stakeholders across the charity to ensure our Board Assurance Framework, Network Assurance Frameworks and Risk Registers are well-managed, consistent and aligned.
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You’ll coordinate and consolidate risk information so we can produce a comprehensive, organisation-wide view of risks, trends and interdependencies. You will also oversee the charity’s policy governance, ensuring policy owners follow clear processes for creating, reviewing and maintaining policies. You’ll support quality assurance of policy development, engagement and compliance, and ensure St John people can easily access the policies they need. This is a vital role for someone who can build strong relationships, bring structure and clarity, and help ensure St John continues to operate safely, effectively and with confidence.
About You
- GCSEs (or equivalent) Maths and English is essential. You will ideally hold a professional qualification in a related field such as the Institute of Risk Management.
- Strong background in sourcing, analysing and presenting qualitative and quantitative data; experience supporting leaders with risk and/or policy responsibilities; and solid expertise in at least one technical area (risk/performance management or policy management).
- Excellent communication, interpersonal, planning and organisational abilities, with confidence working with senior stakeholders and managing competing priorities.
- Proficient in Microsoft applications; able to develop risk registers, compile insights using research techniques, and apply performance management tools such as KPI dashboards.
- Able to work independently and as part of a team, handle confidential information sensitively, adapt and learn, and role-model St John’s HEART values.
About the Role
- Engage with stakeholders to ensure consistent application of the risk management framework, including proactive oversight of the Board Assurance Framework.
- Lead risk review forums, produce regular reports, and coordinate cross-functional and organisational risk register analysis.
- Act as a risk management subject matter expert, recommending and implementing improvements alongside the Integrated Assurance Manager.
- Deliver training and support to teams unfamiliar with risk management practices.
- Oversee the policy creation and update process, guiding policy owners through governance requirements and ensuring compliance at key stages.
- Review policy quality, manage the policy review cycle, and communicate policy updates while continuously improving accessibility and stakeholder communication.
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Please see the job description for more detail (this can be viewed on our website or once you click apply)
We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.
St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role
Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.
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