SEVERN TRENT
R&M Team Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
R&M Team Manager – Customer Network Operations Severn Trent
Let’s Cut Straight to It
At Severn Trent, our people are the heart of everything we do. We’re consistently ranked in the top 5% of utility companies worldwide for employee engagement and are a Top 50 UK Employer (Glassdoor).
Join us in making a positive impact on the environment and communities, while being valued in a truly inclusive workplace.
If you want to do more, because you care, we want you on our team.
About the Role
Working within our growing Customer Network Operations department, we’re seeking a R&M Team Manager to manage operational frontline teams.
You’ll primarily:
- Oversee resources to support timely delivery of repair and maintenance activities.
- Ensure our customers receive a constant supply of high-quality drinking water and excellent customer service.
- Manage daily operations, drive team performance (to meet AMI and ODI performance targets), and minimise work suspensions, delays, and rejections.
- Ensure customer promises are met while keeping disruptions to a minimum.
- Operate with a Customer Maintenance Excellence (CMEX) perspective.
Key responsibilities include:
- Guaranteeing all work on Severn Trent’s clean water network is conducted safely, with zero harm to employees, contractors, or the public.
- Supporting staff through proactive performance management, including leak repairs (target: within 24 hours) and reducing water supply interruptions.
- Partnering with contractors, internal/external stakeholders, and trade unions, balancing cost efficiency with service excellence.
- Daily communication to drive performance improvements and sustainability (through CommCell and continuous improvement initiatives).
- Close collaboration with Scheduling, 24/7 dispatch, Network Control, and customers to ensure a seamless repair workflow.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Recent Highlights
“We’re deploying AI to keep 53,000 litres of water off the ground each year – it’s like the world’s largest leak repair. To put that into context, that’s enough to fill Consult Towers eleven times each day!”
Requirements
We’re looking for someone with:
- A proven track record in managing, leading, and inspiring frontline teams in a fast-paced, customer-focused environment.
- Excellent interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders.
- Previous experience in Distribution Networks and a technical understanding of repair/maintenance activities for the water distribution network is advantageous.
- A full UK driving licence (travel and standby duties across the region apply).
What’s in It for You?
This is more than a job—it’s a career. Severn Trent values your growth and offers rewarding benefits plus training to help you succeed.
Here’s why you should choose Severn Trent:
| Benefit | Details |
|---|---|
| Salary | £54,652.50 – £56,734 (per annum) |
| Holiday entitlement | 28 days + bank holidays (tradeable buy up to 5 days/year) |
| Bonus scheme | Annual bonus (up to £2,250/year) based on company results |
| Pension | Double your contributions (£1 matched for every £1 you put in, up to 15%) |
| Sharesave plan | Ambient advantage: 10% discount on Severn Trent Plc shares per quarter |
| Training & Development | Our Academy offers leading programmes, including apprenticeships. Trainings included: Remote Watching, aportäre plate DK, Hot Work, and more (covering compliance, safety, and skills) |
| Wellbeing Journey | Support for physical AND mental health (e.g., therapy funding, enrolment in online Managing Employee Mental Health Course) |
| Electric Vehicle Scheme | Get £1 of support for every £3 you pay via our designated scheme |
| Todo Well Coaching & Therapy | Access to personal development programmes |
| Going'Well Activities | Work-out programmes (on-site bike levels, The Moorgate gym) |
| Family-friendly support | Job share and flexible working options |
| Volunteering days | 2 days paid per year to contribute to local causes |
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Let’s Go
We’d love to hear from you! Apply now with an up-to-date CV and a summary of the role’s impact.
Closing date: [If available, insert timeline or let it proceed as-is]
Would you like further details on how to apply? Get in touch today! A cracking career awaits.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills