Kuehne+Nagel
Road Logistics Customs Support (fixed term)
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It's more than a job
As a Customs Specialist at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.
Working within the Control Tower team
You will play a pivotal role in defining and working with customs and operational Standard Operating Procedures (SOP’s), operating within strict lead times and service level agreements.
You will be responsible for identifying, managing and resolving issues that could disrupt the smooth movement of shipments from Europe into the UK for our prestigious automotive Customer. The role requires close coordination between Vendors, European Warehouse Hubs and the Control Tower operational team to minimise delays and maintain Customs Compliance.
How you create impact
- Proactively identify issues, risks and potential service failures before they impact customer lead times.
- Investigate and resolve customs issues, including incomplete or incorrect documentation.
- Liaising with Customer & Vendors to expedite the movement of shipments through the supply chain.
- Manage exceptions related to MRN, EAD, GVMS references, Safety & Security Declarations, missing commercial invoices, incorrect commodity codes, Transit (T1/T2) documents, & movements.
- Support recovery plans for delayed or held consignments and escalate critical operational issues to management in line with SLAs.
- Work closely with Transport Planners & Control Tower Teams to minimise disruption to onward UK deliveries. Immediate escalations to management and relevant stakeholders on exception status.
- Ensure all import activities comply with UK Customs regulations, customer requirements and internal procedures as well as strict adherence to operational processes.
- Analyse reoccurring exceptions and identify root causes and corrective actions.
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What we would like you to bring
- Knowledge of import/export procedures, documentation requirements, and HMRC regulations.
- Able to communicate clearly, professionally, and confidently with customers via email and weekly calls, managing expectations and building trust.
- Capable of identifying underlying issues, spotting patterns, and contributing to corrective actions.
- Able to prioritise tasks, manage multiple customers, and meet SLAs.
- Confident acting as first line escalation and knowing when to involve management.
- Attention to detail and compliance focus
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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