The AA
Roadside Assist Patrol - Norwich
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Roadside Assist Patrol - Norwich
Roadside Assist Mechanic – The AA
Feel like your current job’s going nowhere fast? Shift gears with The AA.
Our commitment to you
- Guaranteed year 1 earnings of £32,230 inclusive of allowances, with on-target earnings (OTE) up to £43,500 based on top performers
- 40-hour workweek (average), with varied shift pattern options to suit personal and professional needs
- Flexibility to choose rest days and shift lengths based on preferred schedule
Shift flexibility: Roads don’t sleep, so your role will include evenings, weekends, and bank holidays when breakdowns occur.
About the Role
As our Roadside Assist Mechanic, you’ll be the friendly face of the UK’s largest motoring organisation. You’re the superhero to our members, always ready for anything to get them back on the road safely.
You’ll:
- Start and finish your shifts on your driveway, paid from pickup to home arrival
- Work independently across varied locations and conditions while staying part of a supportive team
- Use your technical expertise and clear communication to ensure a positive customer experience
- Solve problems on the spot, combining your technical skill and reassuring approach to handle diverse roadside emergencies
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What We Need
Essential:
- NVQ Level 2 in Vehicle Maintenance and Repair, or equivalent experience
- Full category B driving licence with 6 points or fewer
- Confidence with new technology—we provide the tools, you bring the curiosity
Flexibility: Must work shift patterns, including evenings, weekends, and bank holidays (as out-of-hours assistance is critical).
Benefits
We reward our team with an array of perks, spanning flexibility, savings, and well-being:
- Standby hour flexibility: Choose your schedule to balance work and life
- 23 days annual leave (increases with tenure) + holiday buying scheme
- Surrey FreeLife pension scheme with up to 7% employer contribution
- Free AA membership from Day 1, plus 50% discount for family and friends
- Discounts on AA car/home insurance, healthcare, shopping, holidays—and a car salary sacrifice scheme
- Company-funded life assurance
- Diverse learning and development to support your career progression
- Employee Assistance Programme + 24/7 remote GP service for you and your family
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Why Join Us?
At The AA, we’re an inclusive employer celebrating diversity. Whether you bring experience from a different industry or a fresh perspective, we welcome you as you are, encourage growth, and foster a sense of belonging.
Ready to Apply?
- Complete our short online application to begin
- Expect an online interview and pre-employment checks (references, credit, and criminal record screening).
Guaranteed year 1 earnings include location allowances and a £2,000 sign-on bonus (available in eligible locations). Your OTE reflects standby payments, performance incentives, and overtime—dependent on your hours worked and performance.
Apply today: Be the helpline heroes our members deserve!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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