The Heart Shopping Centre
Rock Up Assistant Manager
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Assistant Manager – Walton
Full Time
Salary – TBC
This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high-quality café. The concept is best described as ‘fun climbing at its best’ and has proved hugely popular with guests and families.
We are looking for an outstanding Assistant Manager to support the Centre Manager with the running of the site. Who will be given the opportunity to take their strong experience to new heights. You will come from a background in retail, operations, hospitality, educational activity, health club, or leisure.
Role Overview
This role is to lead and manage our centre in Whiteley. You will need to be a natural leader with a self-starter attitude, excellent people management and customer service skills and passion. You will have a driven personality and fully demonstrate the importance of helping to lead the team to be the best.
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The Candidate will be someone who understands how we deliver our experience and encourage excellent customer service. They will be on a fixed Rota pattern and work in tandem with the CM to ensure the site is delivering a consistent service.
They will be actively involved in Rota and making sure the site has adequate staffing levels. The successful candidate will understand all SOP’s and make sure these are delivered consistently, and to ensure everyone that leaves each day has had a truly excellent and fun time.
The candidate will be a key holder for the building and play an active part in the day to day running of the centre and be able to perform all CM actions in their absence. This will include weekly reports and banking.
As a dynamic, high energy company, we are looking for a commercial operator who has the potential to play a significant role in the development of the centre by building community and corporate links.
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Key Responsibilities Include
- Managing the centre with a team of circa 30 people, comprising of both permanent and casual workers.
- Supporting the Centre Manager in all aspects.
- Staff Training and development.
- Ensure the site is delivering SOP’s.
- Marketing and Sales.
- The maintenance of outstanding levels of customer service and care.
- Rota Management.
- Banking and Reporting.
- Key Holder Responsibility.
- Attendance at Management/Finance/Marketing/HR meetings when required.
Benefits
- Bonus scheme
- Discounted food and drink whilst on shift
- Additional holiday related to length of service
- Free climbing
- Enhanced maternity/paternity pay
- Cycle to work scheme
- On-site parking
- Company events
Experience
- Customer service: 3 years (preferred)
- Management: 2 years (preferred)
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