Raffles Hotels & Resorts
Room Attendant
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Housekeeping Assistant – Raffles London
About the Role
Join the legendary Raffles London at The OWO on Whitehall, where luxury, heritage, and exceptional service define every aspect of guest experience.
At Raffles, you bring timeless elegance to our historic Grade II Edwardian building*, delivering 5-star service with pride. Guests don’t just stay here – they join a community where connection and memorable experiences are at the heart of everything.
This role is your chance to be a key part of our team, maintaining the finest standards in housekeeping while embodying the Raffles values—where guests arrive as visitors and leave as lifelong friends.
Scope of the Position
As a Housekeeping Assistant, your mission is to uphold Raffles’ uncompromising 5-star standards by:
- Ensuring immaculate cleaning and maintenance of guest rooms, corridors, and communal areas while adhering to LQA and guest service protocols.
- Serving as a guest-facing ambassador, embodying Raffles’ core values in all interactions.
- Collaborating with the House Porter team to supply guest rooms with necessary amenities and provisions, prioritising guest satisfaction.
- Working proactively to ensure a seamless stay—from smooth arrivals to departing with delight.
Key Responsibilities
Daily Housekeeping & Maintenance
- Provide a prompt and meticulous cleaning service, aligning with guests’ individual preferences and Raffles’ 5-star standards.
- Train on correct cleaning techniques—using prescribed chemicals and products for surfaces, fixtures, and furniture.
- Assist in the morning shift cleaning routine upon arrivals, ensuring rooms are ready for guests’ entry.
- Regularly inspect and maintain cleaning equipment, store rooms, and utensils in peak condition.
- Immediately report any issues to supervision, including:
- Damage or loss of linen, furniture, fixtures, or equipment.
- Faulty equipment, light fixtures, or utilities requiring urgent attention.
- Administer Lost and Found procedures, adhering strictly to hotel policy.
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Guest Experience & Privacy
- Demonstrate unwavering professionalism—respecting guest privacy and comfort by moving quietly through corridors and service areas.
- Analyze the room and anticipate guest needs, stocking supplies as necessary to elevate their stay.
- Collaborate with colleagues to resolve guest concerns promptly—ensuring exceptional service at every touchpoint.
Safety & Operational Standards
- Commit to 24-hour readiness—participating in shifts that support non-stop operations at the grandeur of Whitehall.
- Handle emergency situations with composure, knowing and applying:
- Fire evacuations
- Emergency protocols
- Bomb threats and security actions
- Prioritise safety at all times, submitting hazard reports immediately and contributing to a safety-conscious culture.
- Assistant coverage for departmental meetings and take on additional tasks or temporary shifts during line manager or senior staff absence.
Health and Safety Compliance
- Uphold all health and safety policies, ensuring compliance with cleanliness, personal protective equipment (PPE) use, and facility hazard prevention.
- Promote harmonious safety awareness across team activities, identifying potential risks and supporting a proactive environment.
Requirements
Essential Skills & Qualifications
- Attention to detail—able to deliver flawless cleaning and service under strict 5-star criteria.
- Teamwork & adaptability—stay composed and supportive within a dynamic environment, including when handling unexpected issues.
- Consistent professionalism—maintain calm demeanour and impeccable grooming, even under pressure.
- Top-tier communication—ensuring clear, kind, and effective interactions with guests and teammates orally and in writing.
- Reliability & time management—manage multiple responsibilities simultaneously while preserving efficiency and immaculate presentation.
- Fit for 24-hour operations—no restrictions to rotating shifts or on-call availability.
- Physical fitness—capable of handling repetitive tasks, lifting up to 10 kg (linen, trays), and maintaining stitch time.
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Desirable Experience
- Prior experience within a luxury hospitality setting, specifically at establishments rated Leading Hotels of the World, Forbes 5-star, or similar global luxury brands.
- Demonstrated comfort with tutions, stewardship activities or gold service protocols.
What You Bring to Raffles
Our Investment in You
By joining Raffles, you’re joining a global legacy, but we also provide:
-
Generous Leave & Benefits
- 28 days’ holiday (including UK bank holidays) pluss an extra day per year served (up to 35 days after 5 years).
- On-duty staff meal programmes.
- Free uniform dry cleaning—because presentation reflects excellence.
- Employer support for net salary pension contributions (3%).
- Competitive maternity/paternity/adoption leave and pay.
- Enhanced Life Assurance (1x annual salary).
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Wellbeing & Individual Support
- Life and health care benefits, including a virtual medical consultation service.
- State-of-the-art Employee Assistance Programme, offering financial guidance and counselling.
- Discounts: 30% off purchases at Accor-affiliated hotels, Raffles London F&B outlets, and staff meal subscriptions.
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Career Growth & Fun
- Internal training and development programmes tailored to your aspirations.
- Worldwide opportunities across Accor’s extensive portfolio.
- Staff driven rewards, including paid time off for charity, moving house, or team charity participation.
- Peer commitments: cycler to work, season ticket loans.
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Company Culture & Community
- Lively events—whether it’s a pub quiz, team run, special celebrations, or cocktail-making workshops.
- Our ambition is only matched by your potential—come be part of the Raffles story in London.
Ready to live, work, and thrive among legends? Apply now and be part of something extraordinary.
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