Who Are We

Newly opening Polo Club Hotel is an exquisite destination of 600 acres nestled in the heart of Warwickshire, offering a unique blend of luxury, leisure, and equestrian excellence. With state-of-the-art facilities, including world-class polo grounds overlooked by a 41-bedroom luxurious hotel, and top-tier dining options, we strive to provide an unparalleled experience for our guests.

Role Responsibilities

The successful candidate will have a hardworking attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping plays in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom setup.

• To ensure standards of cleanliness, hygiene, and tidiness are maintained in all areas; bedrooms, corridors, function rooms, and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms, and public areas to ensure they meet the highest standards.
• Report any maintenance issues to the Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible, and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire, and Food Safety Training as directed by the designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.