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Room Attendant
House Porter / Room Attendant
Company: Raffles London at The OWO | Location: Whitehall, London, UK
Company Description
Come and join us in bringing the Raffles experience to London.
The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO embodies this legacy on London’s iconic Whitehall, merging timeless elegance with one of the world’s most historic Grade II* Edwardian buildings.
Transformed into a spectacular stage for celebration, this landmark hosts fine dining, vibrant bars, premium wellness and beauty therapies, plush suites, versatile event spaces—and memories. Guests come as visitors but depart as inspired travelers, bound by unexpected connections.
Our ethos is simple: You arrive as a guest. You leave as a friend. You return as family.
Job Description
Scope of Position
As a House Porter / Room Attendant, your role is to uphold Raffles’ stunning standards by impeccably cleaning and maintaining assigned guest rooms and corridors while ensuring seamless guest experiences. Collaboration with the House Porter team will be key to providing bedsides with premium supplies and utensils that exceed expectations. You’ll embody Raffles’ Values through polished interactions with guests, team members, and colleagues, embodying the essence: Luxury with heart.
Responsibilities
Cleaning & Maintaining Guest Satisfaction
- Execute timely room cleaning based on guest preferences while efficiently prepping for arrivals.
- Oversee maintenance of cleaning equipment (linen, furniture, fixtures, tools) to complete 5-star standards across all rooms and corridors.
- Strengthen guest satisfaction by ensuring immaculate Linens, Quality Assurance (LQA) compliance, and superior service.
- Follow expanded guidelines for surface disinfection using approved chemicals.
- Provide an intuitive bedside tray & amenity service to anticipated needs.
- Promptly report damages, losses, and malfunctions (linen tears, faulty bulbs, breaches in equipment) to the supervisor.
- Manage lost property securely—follow the Raffles Lost & Found Policy for misplaced items.
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** wandered by compliant, diligent delivery as follows**
- Guarantee high security in guest privacy—excel in corridor silence and sensitivity, avoiding disturbances.
- Master an effortless 5-star floor section—strategically align spaces based on task-oriented timelines and visible quality weekly audit (WVQA) standards.
- Engage in daily departmental meetings to align priorities.
- Identify and delegate additional duties (or temporary cross-department shifts) if a manager or EVP is absent.
Health & Safety Commitment
- Report all hazards (actual or emergent) instantly to mitigate risks/
- Operate within department safety protocols for Fire, Emergency & Bomb protocols.
- Implement a preventative mindset—anticipate hazards, comply with applicable laws, and safeguard personnel/property.
- Foster a culture of safety across the team through awareness and proactive prevention.
Qualifications, Skills & Experience
Essential
- Keen eye for detail—exemplify impeccable cleaning and service in high-paced, 5-star luxury environments.
- Unwavering enthusiasm to deliver exceptional experiences under all circumstances.
- Team player—collaborate effectively in diverse, 24-hour operational settings.
- Professional presentation—maintain a polished, clean, and attention-to-detail uniform.
- Service mindset—track record of handling pressure with exceptional polish during high-volume periods.
- Literate, articulate communication—mastering both written and verbal interactions in multi-cultural/lingual settings.
- Adaptable—manage dynamic schedules, multi-task under deadlines, and remain visibly professional while balancing efficiency.
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Desirable
- Luxury-baseline experience: Previous experience in LQA-tested or 5-star Forbes hotels (or equivalent).
- Proactive flexibility—comfortable with ad-hoc shifts or supporting high-volume days (events, conferences).
Why Join the Raffles Team?
Beyond world-class experiences, Raffles London’s commitment to employees leaves room for personal and professional growth:
- 35 Days Holiday: Celebrating every milestone– From 28 days (plus UK holidays) + an extra day annually up to five years of service.
- On-site staff meals while on duty.
- Uniform-upkeep: Complimentary dry-cleaning for professional attire.
- Pension plan: 3% employer contribution.
- Enhanced support:
- Maternity/paternity/adoption pay, enhanced sick leave, and life assurance (up to 1x salary).
- Assistance for life: A virtual GP consultation program, along with financial guidance.
- Transport schemes: Access to season ticket loans and a cycle-to-work scheme.
- Legacy moments: Holidays on us for shifting homes, volunteer days, and special gifting for key milestones.
- Internal professional growth: Customised learning/development plans built for you.
- Community vibrancy: Join • real team dynamics and monthly socials (pub quizzes, inclusive runs, festive parties).
- VIP perks: A lifestyle benefit card offering up to 30% discounts at global Accor sites and Raffles London food & beverage outlets.
- Worldwide opportunities: Develop your career with **Accor’s expansive Accor International portfolio.
Job Role: Rooms Employment Type: Permanent Schedule: Full-Time
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