Frasers Hospitality
Room Attendant
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Room Attendant – Charge Hand / Shift Lead
Rate of Pay / Hours: £13.01 per hour (20 hours per week)
Type of Contract: Permanent
Location: Malmaison Cheltenham
About the Role
Working as part of the Housekeeping team, you will ensure all guest bedrooms within the hotel are cleaned daily to the highest standards. Your eye for detail and natural high standards will make a difference in ensuring Malmaison guests experience a perfect night’s stay.
Malmaison offers a range of luxury and boutique hotels in 15 landmark locations across the UK. Known for style, hospitality, and exquisite accommodation, the brand provides a relaxing atmosphere along with sumptuous food and wine in its Chez Mal Brasseries.
As a Room Attendant, you’ll interact with guests, so a strong conversational English ability—along with the ability to work independently for extended periods—is essential. This role is vital for maintaining impeccably clean and tidy bedrooms for guests from arrival through their stay.
About Your Working Patterns
You will work set shifts, primarily between 9:00 AM and 3:00 PM, five days a week. Shift start times are typically between 9:00 AM - 10:00 AM, but alternate start times or weekend only roles can be flexible upon discussion during your interview.
Physical & Training Requirements
This role demands physical fitness, as it involves hard work in order to maintain high standards. Full training in the use of chemicals and equipment will be provided, but prior experience in similar cleaning roles is not essential.
Essential traits: A positive attitude, strong work ethic, and a desire to contribute to delivering exceptional guest experiences are crucial.
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Growth & Development Opportunities
Malmaison actively encourages career progression and is a key participant in the UK Apprenticeship Programme. By year-end, they plan to have 100 new apprentices. On successful completion of the probationary period, candidates may be given the opportunity to enroll on Malmaison’s funded Apprenticeship scheme.
Benefits Package
Alongside a competitive rate of pay, you will receive:
- Staff Room Discounts: Rooms from £65 per night across Malmaison, Hotel du Vin, and Frasers Hospitality.
- Friends & Family Rate: 50% off best available room rate when booking via the Malmaison portal.
- Dining Perks: 35% discount on meals at Malmaison Brasseries & Bistros.
- Apprenticeship Funding: Full sponsorship for Vacation Programmes, Hospitality Level 2, Level 3, and Leadership Apprenticeships.
- High Street Discounts: Access to deals on shopping, travel, holidays, and experiences.
- Cycle to Work Scheme: Save up to 40% on bikes via Frasers.
- Healthcare Plans: Dental, optical & medical benefits starting from as little as £5/month.
- Referral Bonuses: Earn £1500 or more for bringing friends and family into the team.
- Professional uniforms: Clothing provided (that looks way more current than a 1970s TV sitcom).
- Wellness & Wellbeing Support:
- Payday rewards (lunches, treats and special event parties).
- National popcorn day, mental health awareness events, and many more..
- Instant Access to Pay: Use Wagestream to gain early access to earned wages, budgets and financial tools.
- Anniversary Perks: Enjoy a complimentary stay (dinner, bed, breakfast) on your 1st, 3rd and 5th work anniversary within Malmaison.
- Corporate Social Responsibility:
- Hotels powered by 100% renewable energy (wind farms nationally).
- 70%+ recycling rate championed by every member of staff.
- Eco-friendly cleaning products without harsh chemicals.
- Sustainability Day替代 Day: Volunteer for 2 paid days per year (compensation & full pay) to support local environmental charities.
- Full support of The BRAIN Charity, dedicated to improving neurological health.
- Confidential Support: Access to a 24/7 Employee Assistance Programme for you and your family.
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Malmaison’s Sustainability Initiative
All hotels in the Malmaison group are proud of being a sustainable business. This includes:
- 100% renewable energy, largely from UK wind farms.
- Recycling Goals: The chain recycles 70%+ of waste through staff initiatives.
- Chemical-free cleaning (bedrooms and public areas) and eco-friendly fermentation processes in kitchens.
- Paid volunteering opportunity on 2 days per year to support sustainability efforts.
Benefits of Choosing Malmaison
Malmaison values equality, diversity, and inclusivity and welcomes applications from all backgrounds, regardless of race, sex, disability, religious belief, sexual orientation, or age.
This company culture provides opportunity, support, and deep-rooted corporate responsibility across all roles. Ready? Apply now to become part of the Malmaison team.
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