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Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.
Firmdale Hotels is a collection of award-winning boutique hotels located in London and New York. We pride ourselves on providing a unique and memorable experience for our guests, with each property showcasing distinctive design, outstanding service, and a commitment to excellence.
As a Room Service Waiter at The Soho Hotel, your primary role will be to ensure our guests receive impeccable service during their stay.
Responsibilities:
- Taking and delivering guest orders with efficiency and accuracy.
- Making personalised recommendations to enhance the guest experience.
- Ensuring all room service requests are fulfilled promptly and effectively.
- Maintaining a clean and organised service area.
- Collaborating with the kitchen and other hotel team members to provide seamless service.
- Handling guest inquiries and requests with professionalism and a positive attitude.
- Upholding the highest standards of customer service and hospitality.
What you Need:
- Thrive in a fast-paced environment and handle multiple tasks with ease.
- Deliver precise and accurate service, ensuring every detail meets our high standards.
- A genuine desire to provide outstanding service and create memorable experiences for our guests.
- Efficiently manage orders and communicate effectively with team members and guests.
- Work collaboratively within a team to achieve common goals and maintain a harmonious work environment.
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What We Offer:
- Competitive hourly rate of £16 - £17 inclusive of service charge.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!!
Why join Firmdale Hotels? Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025.
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade.
- Manager of the Year – Helle Jensen – Cateys 2024.
- Food & Beverage Manager of the Year – Pedro Paulo - Hotel Cateys 2024.
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024.
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025.
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025.
- Dorset Square Hotel – AA Breakfast Award 2025.
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024.
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024.
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award.
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world.
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys.
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
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You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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