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Job Description
Exceptional Hospitality Starts with You
Conrad London St James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
Proudly voted by our Team Members
A World Of Rewards
- Hourly rate: £13.26 /hour plus an expected average annual service charge likely to be between £4,500 - £5,000
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counselling and support through our best-in-class Employee Assistance Program (EAP)
- Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
- Smart uniform provided
- Free and healthy meals when on duty
Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
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The Hotel
The hotel located in the heart of Westminster, as well as 256 beautifully appointed bedrooms our outlets within the hotel offer its teams the opportunity to join exciting food and drink concepts, with the standards and luxury service Conrad is famous for.
- The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
- The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
- Romy Gill at The Pem, a glamourous and elegant restaurant in the center of the hotel with an exciting upcoming relaunch that welcomes celebrity Chef Romy Gill.
- The Orchard, for afternoon teas and lighter meals
- The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
- Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.
Responsibilities
Here's what you'll do during a typical day:
- Preparing orders
- Setting tables and trays according to type of food ordered and the hotel's service standards
- Delivering items to guest rooms in an attentive and efficient manner
- Ensuring excellent quality service as per the Hotel Standard operating procedure
- Recording order details in an electronic system or writing them on a receipt
- Collecting payment for room service orders from guests upon delivery of food and beverages
- Checking in with guests to ensure satisfaction with each food course and/or beverages
- Cleaning and removing the trolleys/trays from guest rooms and corridor
What are we looking for?
- Previous experience in a similar role
- Effective management skills
- Negotiation and influencing skills
- Positive attitude
- Excellent communication skills
- Ability to work under pressure
- Good grooming standards
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It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience within the hospitality industry
Travel
- St James Park Tube Station – District & Circle Line – across the road
- Westminster Tube Station – Jubilee Line (4 Mins Walk)
- Victoria Station (8 Mins Walk)
- Waterloo Station (10 Mins Walk)
Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity and always doing the right thing
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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