Polurrian on the Lizard
Rooms Operations Manager
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Rooms Operations Manager
We are looking for a dynamic Rooms Operations Manager to take the lead on Revenue, Reception, and Housekeeping operations. You will need strong revenue management skills, with a focused mindset to be able to support the HOD's in both Reception and Housekeeping on delivering exceptional guest service and standards. The role would suit someone who wants to have a varied role, focused on sales and revenue strategies, but maintaining an operational link providing guest-focused experiences with a unique personal feel, through the wider rooms team. A commercial mindset is needed so both priorities (revenue and service) can work in harmony without compromise. If you are sales and revenue-focused and enjoy delivering amazing hospitality, then this opportunity will deliver in bucketfuls.
This role is full-time and operates 5 out of 7 days. Some evenings and weekends are expected.
Priorities of the Role
This is a senior role within the hotel reporting directly to the General Manager. There are also close working relationships alongside the Commercial Director and Central Reservations team.
- You will have full accountability for the Rooms departments (Revenue, Reception & Housekeeping) through your HODs and will need to balance the requirements for analytics, strategy, presence, and guest interactions.
- A key focus is driving rate strategy, pricing, and packages to support building a reputation for high-quality experiences and the overall revenue goals across the hotel.
- You will be seen as an ambassador for the business, something we want you to be proud of. You will need to be principle-led to support your Managers and encourage a team ethic that maximizes potential through genuine coaching, development, and training.
- There is plenty of opportunity for creative flair and drive to give the current business a competitive edge. There is significant development underway, and this role plays a key role in fulfilling the transformation the hotel is going through.
- This is a senior and demanding role, so you will need to be prepared to independently grow and embrace change to be able to support the exciting growth plans ahead.
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About The Hotel
Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48-key independent hotel blends heritage, space, and relaxed luxury.
Now part of The Loxley Collection, the hotel is undergoing a £10 million investment program, introducing an exceptional new spa and vitality hydro pool with a semi-retractable roof, enhanced leisure facilities, a 120-person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the center of our culinary experience, driving an exciting and elevated food offering.
Polurrian offers a distinctive guest experience - from restorative spa escapes to memorable dining inspired by Mediterranean flavors and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four-legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel.
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With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.
Essential
Experience, Skills, Qualifications, and Behaviours
- 2 years’ experience within Revenue Management or a similar role
- Demonstrable Front of House success
- Demonstrable experience of budget & KPI delivery
- Strong communication skills
- Proactive and innovative thinker
- Fluent written and verbal English
- Employer loyalty
- PC literate
Desirable
- 5 years’ experience across Front Office, Reservations, and Revenue
- Experience of independent hotels
- Experience of 4 & 5-star properties
- Direct Housekeeping experience
- Recognised industry qualifications
Person Specification
- Passionate about Revenue & Rooms
- Self-motivated
- Excellent attention to detail
- Calm under pressure
- Ability to influence a range of stakeholders
- Adaptability and resilience
- Able to think logically and problem solve
- Empathetic but robust
- Able to lead by example
Remuneration
- Basic salary: £38,000
- Bonus potential: Up to 10% on KPI delivery
- Professional membership: Funding for full membership of one professional body
- Learning and development: Access to role-specific CPD and networking events
Company Benefits
- Staff Discount
- Staff Meals
- Life insurance
- EAP and Wellbeing benefits
- High Street Discounts
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