Abri Group
Root Cause Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
To apply, please click Root Cause Analyst
At Abri, we believe every customer interaction is an opportunity to learn, improve and create better services. We're looking for a naturally curious and analytical Root Cause Analyst who is passionate about understanding what matters most to our customers and turning insight into meaningful action.
We've recently completed a podcast with Housing Ombudsman which explains how we use Root Cause Analysis (RCA) to identify underlying issues, improve services and create lasting organisational learning. You can find out more about what we do - [Podcasts](¦ Housing Ombudsman Service)
This role is about much more than analysing data or investigating complaints. It's about seeing our organisation through the eyes of our customers and colleagues, understanding why issues occur and working collaboratively to deliver lasting improvements. Rather than treating symptoms, you'll uncover the underlying causes, helping us make changes that genuinely enhance the customer experience.
Working as part of our Business Engagement & Service Improvement Team, you'll use customer feedback, complaints, operational data and performance insight to identify patterns and trends that highlight opportunities for improvement. By bringing together information from multiple sources, you'll build a clear picture of the customer journey and residents' lived experiences, enabling informed, evidence-based decisions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You'll work closely with colleagues across the business to explore findings, challenge thinking and shape practical recommendations that lead to positive change. Using customer journey mapping and LEAN methodologies, you'll help embed a culture of continuous improvement, ensuring learning is shared and improvements are consistent, sustainable and centred around our customers.
We're looking for someone who enjoys asking questions, connecting the dots and looking beyond individual issues to understand the bigger picture. You'll be confident interpreting data and insight, able to communicate complex findings in a clear and engaging way, and comfortable influencing stakeholders at all levels. Most importantly, you'll be motivated by making a genuine difference to the services we provide for our residents and colleagues.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
In return, you'll join a supportive team that values curiosity, collaboration and innovation. This is an opportunity to influence meaningful change across the organisation, helping ensure that the voices of our residents shape the way we continuously improve.
We offer flexible working, so you can work from home and collaborate with colleagues in person at least three times a week at one of our offices in:
- Eastleigh (SO50 6AD)
- Bracknell (RG12 1RF)
- Yeovil (BA22 8WN)
If you're passionate about understanding customer experiences, solving problems at their source and using insight to create lasting improvements, we'd love to hear from you.
We’ll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don’t miss out!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills