NHS Highland
RT6 26848 - Medical Records Officer
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RT6 26848 - Medical Records Officer
Medical Records Department, Caithness General Hospital
Band 2
Friday nights (2300 0800)
We are seeking a reliable and professional Night Telephonist/Receptionist to undertake a 9 hour night shift, providing an effective first point of contact and delivering a high standard of communication and administrative support. Duties include managing incoming calls, monitoring alarm systems, instigating emergency procedures in accordance with established protocols, coordinating the Out of Hours (OOH) GP service, and contacting on call staff as required. The post holder must demonstrate a high degree of flexibility, as shift days and times may be subject to change to meet the needs of the service, and there is a requirement to undertake additional hours on a regular basis to cover colleagues’ absences. Applicants should be computer literate, capable of working independently, and able to exercise sound judgement while remaining composed in urgent or unexpected situations. Excellent communication skills, accuracy in recording information, and the ability to think clearly under pressure are essential. Applications are welcomed from individuals who are conscientious, adaptable, and committed to supporting the delivery of a safe and efficient service.
For informal enquiries, please contact Isabel More, Medical Records Manager 01955 880371
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Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
This role does not meet the eligibility criteria for a or a NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS) for this role.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Additional Information For Candidates
- Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
- Applications are welcome from Gaelic speakers. / Tha fàilte air tagraidhean bho luchdlabhairt na Gàidhlig.
- You should apply for this post by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for short listing purposes
- Posts close at midnight on the indicated date
- For help to complete an application on Job Train please follow this link:
- To view our accessibility statement, please follow this link:
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
- Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub - for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
- Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
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NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.
We employ over 10,700 people, making us one of the biggest employers in the area. As an organisation, we make a very significant contribution to the local economy.
Our staff are also important members of our communities. Our greatest asset is our workforce, and the way we go about our work comes from the values and behaviours we demonstrate on a daily basis. As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through.
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