Bromford Flagship Livewest
Safe Communities Coordinator - Fixed Term Contract - 6 months
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Are you looking to broaden your experience, develop new skills and gain valuable insight into the Community Safety sector? We have an exciting 6-month secondment opportunity within our Safe Communities Team.
This role offers a fantastic chance to work alongside an experienced Safe Communities Team supporting customers affected by anti-social behaviour (ASB), domestic abuse and safeguarding concerns, while building your knowledge of the ASB and housing sector.
Whether you're looking to enhance your current skills or gain some experience in a specialist service area, this secondment will provide hands-on experience in a fast-paced, rewarding environment where you'll make a real difference to customers and communities.
The Role
As a Safe Communities Coordinator, you'll play a vital role in helping customers feel safer in their homes. Working as part of the Safe Communities Team, you'll support the delivery of services relating to anti-social behaviour (ASB), domestic abuse and safeguarding, ensuring work is carried out in line with policy, procedure and service standards.
Acting as a first point of contact, you'll provide a victim-focused and empathetic response, triaging new reports and, where appropriate, resolving concerns quickly and effectively at first contact. Safeguarding and customer wellbeing will remain central to everything you do.
Location: Based at any Bromford Flagship LiveWest (East) office – Norwich, Dereham, Bury St Edmunds or Melton.
Please note that regular travel to other offices will be required for team meetings, collaboration days and joint-working opportunities.
What You'll Be Doing
- Acting as a first point of contact for customers reporting ASB.
- Managing and triaging new reports, ensuring timely and appropriate responses.
- Setting up new cases and supporting case handlers with initial case management, including action plans and contact plans.
- Resolving ASB reports at first contact where appropriate, working with both victims and alleged perpetrators.
- Supporting officers with ongoing case management activities.
- Completing DASH risk assessments and accurately recording incidents.
- Providing additional victim support and customer care where required.
- Identifying, reporting and following up safeguarding concerns promptly.
- Supporting managers with meetings, note-taking and project work.
- Coordinating and tracking actions to support workload management and service delivery.
- Working collaboratively with Coordinators and colleagues across different offices and business areas.
- Occasionally attending community engagement events and partnership activities.
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What We're Looking For
We're looking for someone who is organised, empathetic and passionate about supporting customers and communities. You'll be keen to learn, adaptable, and confident communicating with people from all backgrounds, including those experiencing challenging circumstances.
What You'll Bring:
- Experience working in a busy customer-facing environment.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- The ability to manage competing priorities and remain calm under pressure.
- Patience, empathy and the ability to build positive relationships with customers.
- GCSE-level education (or equivalent).
- Confidence using Microsoft Office applications.
- An interest in community safety, ASB, safeguarding or related areas.
- A qualification in ASB/community safety, or a willingness to work towards one.
- A full driving licence and the flexibility to travel between offices as required.
For full details on the role and its responsibilities, click here to view the Safe Communities Coordinator - The Part I Play document.
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What You'll Gain
This secondment offers an excellent opportunity to:
- Develop specialist knowledge of ASB, safeguarding and domestic abuse.
- Gain practical experience within a Community Safety service.
- Build confidence in handling complex and sensitive customer situations.
- Enhance your case management, risk assessment and customer service skills.
- Increase your understanding of partnership working and community-based interventions.
- Work closely with experienced Safe Communities professionals and learn from a dedicated specialist team.
Why Apply?
If you've ever considered a career in Community Safety, this secondment is a great way to gain valuable experience while making a genuine difference to customers' lives. It's an opportunity to stretch yourself professionally, develop transferable skills and contribute to safer, stronger communities.
In addition to the above and a competitive salary, you can view our full benefits package here.
How to apply
To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.
Important information
Closing Date: 19th July 2026 (Midnight)
First Interview Date: TBC - at Coppice House (Bury St Edmunds)
Applications may be reviewed, and candidates invited to interview ahead of the close date.
No Agencies please.
About Us
Here at Bromford Flagship Livewest we create communities where people can put down roots, feel secure, and thrive. We let and maintain over 80,000 homes across east, central and south west England, and plan to deliver 2,000 new homes each year for the next 30 years. Joining our teams means embarking on a career where you are part of something bigger, where work matters, and where individuals are valued and developed.
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