Arriva Road Transport Services
Safety, Quality Assurance & Performance Manager
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Safety, Quality Assurance & Performance Manager
Location: Derby (Hybrid Working)
Contract: Permanent
Company: Arriva Road Transport Services (ARTS)
Who We Are
Are you passionate about driving quality, compliance and continuous improvement? Do you have the experience and leadership skills to help us deliver a game-changing 5-star service for our customers?
If you're looking for a role where you can influence business performance, shape operational standards and make a genuine impact, we'd love to hear from you.
At Arriva Road Transport Services (ARTS), we exist to prove that alternative transport can be better than the journey it replaces. Every year, we deliver over 80,000 rail replacement journeys, facilitate more than 20,000 train crew taxi journeys, and provide dedicated frontline support to customers across the UK.
As we continue to grow, we're looking for a Safety, Quality Assurance & Performance Manager to lead our quality, compliance and assurance agenda, ensuring the highest standards of governance, operational performance and continuous improvement across the business.
The Opportunity
Reporting to the Head of Safety – Rail Services, with a matrix reporting line into the Head of Operations, you'll be responsible for leading ARTS' quality assurance, compliance, audit and performance functions.
This is a highly visible leadership role that combines quality management, regulatory compliance, operational assurance and performance improvement. You will play a key role in ensuring ARTS remains audit-ready, compliant and focused on delivering exceptional service for customers and stakeholders.
What You'll Be Doing
Quality Assurance & Management Systems
- Own and continuously improve the organisation's ISO management systems, including ISO 9001
- Ensure quality systems remain embedded within operational delivery and aligned to business objectives
- Maintain effective document control processes and governance standards
- Lead internal audits, external certification audits and surveillance audits
- Manage non-conformances, corrective actions and preventative actions to completion
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Audit & Regulatory Compliance
- Develop and deliver an organisation-wide audit and assurance programme
- Act as the primary point of contact for regulatory and external audits
- Ensure compliance with contractual, regulatory and operational obligations
- Provide assurance across suppliers, operational functions and key stakeholders
Performance Management & Continuous Improvement
- Create, review and report on KPI and SLA performance across the business
- Identify trends, risks and opportunities for improvement
- Lead investigations into performance issues and implement sustainable corrective actions
- Provide meaningful insight and reporting to senior leadership teams
- Develop and drive continuous improvement initiatives that support operational excellence
Governance, Risk & Data Protection
- Support governance frameworks and assurance processes across ARTS
- Act as the lead Data Protection Officer for the business
- Support wider compliance, risk and assurance activities
- Ensure policies, procedures and controls are applied consistently across the organisation
Leadership & Stakeholder Management
- Lead, coach and develop team members where required
- Provide guidance to operational managers on quality and compliance requirements
- Build strong relationships across the business to drive standards and accountability
- Work closely with internal and external stakeholders to support continual improvement and assurance activities
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What We're Looking For
- Proven experience in a quality assurance, compliance, audit or performance management role
- Experience managing ISO management systems, particularly ISO 9001
- Strong experience leading internal and external audits
- A track record of managing KPI and SLA performance and driving improvement
- Strong analytical, reporting and problem-solving skills
- Excellent stakeholder management and influencing capabilities
- The ability to translate data, audit findings and performance trends into meaningful business improvements
- Strong communication and leadership skills
Desirable Experience
- Experience within transport, rail, logistics or another regulated industry
- Knowledge of ISO 14001, ISO 45001 or other management system standards
- Experience working with regulatory bodies and client compliance frameworks
- NEBOSH or equivalent health and safety qualification
Why Join Arriva Road Transport Services?
At ARTS, you'll join an ambitious and growing business where quality, compliance and operational excellence are central to everything we do.
We offer:
- Competitive salary
- Hybrid working
- Free travel on Arriva branded rail services across the country
- Arriva Village employee discounts
- Employee Assistance Programme with 24-hour confidential support
- Opportunities for professional development and career progression
Ready to Lead Quality, Assurance & Performance Excellence?
If you're looking for an opportunity to shape standards, drive continuous improvement and play a key role in the future success of ARTS, we'd love to hear from you.
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