Wilson James
Safety & Security Amabassador
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Permanent
Location: Paddington, London
Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £14.70 ph
Are you a customer-focused security professional with a passion for safety, emergency response, and delivering exceptional service? We are looking for a highly professional Safety & Security Ambassador to be the first point of contact for all safety, security, and emergency matters on site.
In this key role, you will combine outstanding front-of-house customer service with security expertise, ensuring a safe, secure, and welcoming environment for visitors, clients, contractors, and colleagues. Acting as a first responder to incidents, alarms, and emergencies, you will play a vital role in maintaining operational resilience while upholding the highest standards of professionalism and customer care.
About The Role
- Act as the primary point of contact for all safety, security, and emergency incidents across the site.
- Deliver exceptional front-of-house and reception services, creating a positive and professional first impression for all visitors and guests.
- Respond to first aid incidents, provide immediate assistance, and maintain first aid equipment and supplies.
- Conduct regular security patrols, monitor access points, manage visitor credentials, and maintain effective access control procedures.
- Investigate alarm activations, support evacuation procedures, and undertake fire safety checks, patrols, and testing activities.
- Monitor security systems and equipment, reporting faults and ensuring operational effectiveness at all times.
- Complete detailed incident reports, maintain accurate records, and ensure compliance with company policies and data protection requirements.
- Deputise for the Site Manager during emergency situations or business-critical incidents, ensuring continuity of operations.
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- Annual leave entitlement of 5.6 weeks.
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What We Are Looking For
- Valid SIA Door Supervisor Licence.
- Current First Aid at Work Certificate.
- Excellent verbal and written communication skills with the ability to engage confidently with people at all levels.
- Strong customer service background with a professional, approachable, and positive attitude.
- Experience operating access control systems and security equipment.
- Ability to remain calm, professional, and effective when responding to emergencies and high-pressure situations.
- Strong attention to detail with the ability to produce accurate reports and maintain security documentation.
- Physically able to stand for extended periods and carry out site patrols and other operational duties.
Desirable Criteria
- Minimum of 5 years' experience within a corporate security environment.
- Previous experience in a customer-facing security or concierge-style role.
- Experience investigating incidents and alarm activations.
- Knowledge of health and safety legislation and best practices.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
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Wilson James is an equal opportunities employer
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
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Location
Paddington
1 Sheldon Square, London, Greater London, UK, W2 6TT
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