Sales & Account Manager – Chronicle (Time & Attendance SaaS)

About Chronicle

Chronicle develops Workforce Management software used by hundreds of organisations across the UK. Our cloud-based platform helps businesses manage Time & Attendance, HR, Employee Self Service, Mobile Apps, Payroll Integration and Access Control.

As we continue to grow, we're looking for a commercially driven Customer Success Manager to manage and develop a portfolio of existing customers. This is an exciting opportunity for someone who enjoys building relationships, delivering software demonstrations and driving revenue growth, while helping customers maximise the value of their investment.

The Role

This is a proactive commercial role combining Customer Success, Account Management and consultative sales.

You'll take ownership of an existing portfolio of business customers, ensuring high levels of customer satisfaction and retention while identifying opportunities to expand accounts through additional software, services and hardware.

If you're looking to build your career in SaaS sales, this role offers an excellent pathway into a full Account Executive or New Business Sales position.

Key Responsibilities

• Manage a portfolio of existing Chronicle customers, acting as their trusted commercial partner.
• Build strong customer relationships through regular phone calls, Microsoft Teams meetings and occasional on-site visits.
• Conduct strategic account reviews to understand customer objectives, identify challenges and uncover commercial opportunities.
• Deliver engaging software demonstrations showcasing additional Chronicle modules and solutions.
• Generate and manage a pipeline of expansion opportunities within your customer portfolio.
• Drive recurring revenue growth through cross-selling, upselling and product upgrades.
• Prepare quotations, proposals and commercial recommendations before negotiating and closing opportunities.
• Manage software renewals and proactively reduce customer churn through effective relationship management.
• Investigate customer requirements and recommend the most appropriate software, services or hardware solutions.
• Work closely with Support, Projects and Development teams to ensure customers receive an outstanding experience.
• Handle licence amendments, contract changes and commercial account requests.
• Contact customers considering cancellation, understand the reasons behind their decision and implement retention strategies where appropriate.
• Generate customer advocacy through testimonials, case studies, G2 and Trustpilot reviews.
• Maintain accurate CRM records, pipeline activity, account plans and follow-up actions.