• Performing a variety of administrative, logistical, and support duties to assist the sales team and wider business.
• Supporting all aspects of the sales process through quotations, order processing, receipts, despatch documentation, and customer communication.
• Providing a high level of customer support to both new and existing customers.
• Managing incoming customer enquiries via telephone, email, and in person.
• General administrative duties including answering telephone calls, filing, data entry, and managing emails.
• Assisting with maintaining accurate customer and order records.
• Supporting the team to ensure efficient day-to-day operations and productivity.
• Maintaining the stores area in an acceptable condition and complying with the Group's Health & Safety, Environmental and Quality Management Systems at all times.

Other Duties

• Undertaking any other duties within the skill and capability of the individual as directed by the Manager or designated supervisor.
• Performing all tasks in compliance with the Group's Health & Safety, Environmental and Quality Control systems, along with any other applicable management systems and best practices implemented by R&M Electrical Group.

Apprenticeship Training

As a Sales Administrator Apprentice, you will complete a Customer Service Level 2 or Level 3 Apprenticeship Qualification through a national training provider.

Training will be delivered primarily through workplace learning, allowing you to develop practical skills while gaining valuable industry experience. You will be allocated a dedicated tutor and receive structured study time within your working week.

Components of the Apprenticeship

• Competence and Knowledge-Based Qualification
• Functional Skills in Maths and English (if required)
• End Point Assessment including:
  • Knowledge Test
  • Workplace Observation
  • Professional Discussion

Key Skills & Qualities

We are looking for someone who is:

• Confident speaking with customers on the telephone and face-to-face
• A strong communicator with excellent interpersonal skills
• Able to work effectively as part of a team
• Organised and able to manage their workload efficiently
• Proficient in Microsoft Office applications
• Enthusiastic with a positive attitude and willingness to learn
• Self-motivated and hardworking
• Flexible and adaptable
• Ambitious with a genuine interest in developing a career in sales and customer service
• In possession of good Maths and English skills (GCSE Grade 4/C or above preferred)

No previous experience is required, although experience in a customer service, administration, or retail environment would be advantageous.

Training

Training will be delivered primarily through on-the-job learning, enabling the successful candidate to gain practical experience while developing the knowledge, skills, and behaviours required to achieve their apprenticeship qualification.

Application Deadline

• 7th August 2026