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Sales Admin Apprentice
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Sales Admin Apprentice
R&M Electrical Group Ltd are looking for a Sales Admin Apprentice to start in September, performing administrative, logistical, and assistant-type duties, learning all aspects of the sales process, and offering customer support to new and existing customers. Fantastic career progression opportunity for the right candidate.
Wage
£16,224 to £25,775.88, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
- Monday - Thursday: 8.00am - 5.00pm
- Friday: 8.00am - 4.00pm
- 1 hour unpaid lunch
- 39 hours a week
Start date
Tuesday 1 September 2026
Duration
1 year
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Sales Admin Apprentice at R&M Electrical Group Ltd.
Employed directly by R&M Electrical Group Ltd.
Southampton SO14 5JP.
NMW appropriate to your age.
Hours - to be confirmed at the interview.
Start date: September.
Main responsibilities to include (but not limited to):
- Responsibilities:
- Performing a variety of administrative, logistical, and assistant-type duties, while supporting other team members for optimal productivity
- Supporting the team on all aspects of the sales process through quotes, orders, receipts, and despatch in order to provide a high level of customer support to new and existing customers
- General administrative support including: answering the phones, filing, and dealing with e-mails
- Keeping the stores area in an acceptable condition and always acting in compliance with the group's health and safety, environmental, and quality management systems
- Other Duties:
- Undertaking any other duties that are within the skill and capability of the individual as directed by the manager or other designated supervisors
- All tasks to be performed in compliance with the group's health and safety and quality control systems, as well as any other applicable management systems and best practices implemented by R&M Electrical Group
About the employer
R&M Electrical Group Ltd was formed in 1987, based out of a small industrial unit in Southampton (UK). Our focus was on electrical distribution to local businesses. We’ve experienced considerable growth over the past three decades. We now employ over 330 people in over 24 locations worldwide, catering to multiple markets. We partner with an extensive network of quality and trusted electrical manufacturers across the globe. Having access to such a diverse product range, which often exceeds safety standards, means that we can provide solutions for all electrical needs.
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We join the Niedax Group, meaning our family is now bigger, with a collective 65+ locations across the globe.
We pride ourselves on providing our clients with tailored supply solutions that lower their supply chain costs and increase efficiency, making electrical product supply and installation better, smarter, and safer.
Where you'll work
Unit 6
Central Trading Estate, Marine Parade
Southampton
SO14 5JP
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Completing a Level 2/3 Customer Service Apprenticeship Standard consisting of:
- Knowledge and competence qualification in Customer Service Level 2/3
- Functional Skills in maths and English if required
- End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on-and-off-the-job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Desirable qualifications
- GCSE in:
- English (grade 4-9 / *A-C)
- Maths (grade 4-9 / *A-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
About this employer
EDA Learning and Development are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
Potential career paths
- Sales Team Member
- Sales Rep
Ask a question
The contact for this apprenticeship is:
Stearn Electrical
Michelle McCutcheon
michelle@edaapprenticeshipsplus.co.uk
07990 002071
The reference code for this apprenticeship is VAC2000042648.
Apply now
Closes in 17 days (Saturday 1 August 2026 at 11:59pm)
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