Kinetic Software
Sales Administrator
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Sales Administration Officer – Existing Customers
Location: [Insert Location] Contract Type: [Permanent]
About Kinetic
At Kinetic, we’re redefining operational excellence in higher education, conferencing, and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, we help institutions streamline operations, elevate customer experiences, and unlock their full potential.
With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter, faster, and more collaboratively. Our technology adapts to the rhythm of each organisation—helping them thrive in a fast-changing world.
Kinetic isn’t just about software—it’s about passionate problem-solvers, innovators, and collaborators who care deeply about our customers and each other. Our culture is built on empowerment, community, and continuous growth. Here, your ideas matter, your development is supported, and your impact is real.
Joining Kinetic means being part of a purpose-driven business where you can help shape the future of operational technology in education and events.
The Role
This is a sales administration role dedicated to supporting existing customers. The position focuses on:
- Supporting growth of existing customer accounts
- Reducing attrition through long-term contracts
- Encouraging additional investment via future contracts
- Acting as the administrative backbone behind sales, including drafting quotes, producing documentation, managing internal and external stakeholders, and ensuring seamless coordination to help customers expand their engagements with Kinetic.
Perfect for you if you are: ✔ Highly organised ✔ Comfortable working with numbers and data ✔ Confident communicating with customers in writing ✔ Proficient at managing multiple workflows efficiently
Key Responsibilities
Administrative & Sales Coordination
- Track opportunities for existing customers to upsell or cross-sell additional products and services.
- Prepare professional quotes and proposals for new products using list prices and standard templates.
- Schedule and coordinate product demonstrations, preparing agendas and follow-up communications.
- Drive growth conversations by following up on customer interest.
- Liaise with internal teams (Sales, Commercial, Products, Professional Services, Finance) to answer product-related questions and ensure project timelines are correctly communicated.
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Quotes, Proposals & Contracts
- Create clear, accurate, and professional proposals, pricing documents, and contracts based on templates.
- Collaborate with commercial colleagues to obtain draft contracts, clarify terms, and ensure smooth contract execution.
- Verify the accuracy of contracts, quotes, and orders before issuance, cross-referencing with earlier documents.
Sales Documentation & Presentations
- Develop and maintain on-brand sales materials, including presentations and slide decks for customer meetings and demos.
- Tailor proposal documents, pricing summaries, and collateral for renewals and account growth, ensuring consistency with brand guidelines.
- Regularly update templates and reusable sales collateral.
Tender Management (Existing Customers)
- Support tender processes by monitoring portals, registering interests, and tracking deadlines.
- Coordinate and compile tender responses, gathering input from internal teams and ensuring accurate, timely submissions.
Coordination & CRM Management
- Schedule customer meetings, demonstrations, and calls, managing both internal and external diaries.
- Send timely, professional follow-ups post-meeting.
- Maintain SalesForce CRM data (records, pipeline tracking, reporting).
- Serve as a primary point of contact for existing customers, handling queries and routing internally as needed.
What You’ll Bring
Essential
- Strong administrative abilities with effective multitasking and deadline management.
- Basic proficiency in pricing and Excel.
- Exceptional attention to detail.
- Excellent written communication with a polished, customer-centric tone.
- Familiarity with common business tools, including presentations, spreadsheets, and CRM systems.
- Proactive mindset—ownership of tasks and follow-ups.
Nice-to-Have
- Previous experience in CRM management (SalesForce or similar).
- Background in sales support, sales administration, or account management.
- Experience with tender/bid response writing.
- Familiarity with AI tools for process optimisation.
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Why Join Us?
You’ll directly contribute to Kinetic’s growth strategy, working within a supportive, collaborative team. This role offers:
✔ Real impact: Protects existing accounts and drives growth, strengthening the business. ✔ Skill development: Builds commercial, pricing, and account management expertise. ✔ Career progression: Clear opportunities to advance within Kinetic’s expanding team.
Benefits & Perks
At Kinetic, we balance ambition with rewards that enhance your work-life balance and well-being:
Job Security & Development
- 25 days holiday (plus bank holidays), increasing with tenured years.
- Self-care days: 2 paid days annually to spend quality time with loved ones, funded by a wellness budget.
- Enhanced pension contributions – we invest in your future.
- 2 paid volunteering days per year – give back via charity, sustainability, or Green Team projects.
Work & Financial Support
- Salaried cycle-to-work & electric vehicle schemes.
- Annual health check to monitor and maintain well-being.
- 24/7 Employee Assistance Programme (EAP) for confidential support.
- Flexible benefits platform (e.g., life assurance, learning subscriptions, retail/cinema discounts).
Culture & Social Life
- Supportive, people-first culture with a focus on growth and inclusion.
- Performance-based bonus to recognise your contribution.
- A lively, social environment including department-hosted events, annual celebrations, and group conferences/learning forums (UK and international).
Office Environment
- Welcoming office with a well-stocked kitchen (free breakfast, fruits, hot/cold drinks, tuck shop snacks).
- Open collaboration spaces for collegial and productive work.
About Kinetic’s Culture
Kinetic is an equal opportunity employer committed to diversity and an inclusive workplace where every voice is valued. We foster a culture where curiosity and collaboration thrive. Ready to be part of the team? Let’s connect!
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