ICL Group
Sales Administrator 6 MTH Maternity Cover
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Job Description
About GreenBest
GreenBest is a dynamic and ambitious manufacturer supplying specialist fertilisers and related products to the amenity turf market, supporting golf courses, football pitches, bowling greens, lawncare professionals and municipal environments across the UK.
Our success is built on a combination of technical expertise, product quality and exceptional customer service. We're looking for a proactive and detail-oriented Sales Support Administrator to join our team and play a key role in delivering outstanding support to both customers and our field-based sales team.
The Opportunity
This is a varied and fast-paced role that sits at the heart of the business. You'll be responsible for sales order administration, customer service and providing day-to-day support to the sales team, ensuring our customers receive an excellent experience from enquiry through to delivery.
Key Responsibilities
- Process customer orders accurately and efficiently
- Manage order amendments and provide updates to customers and internal teams
- Handle customer enquiries via phone, email and website enquiries
- Support customers with product information and resolve issues effectively
- Process and manage MSDS requests and compliance checks
- Maintain and administer customer portals
- Coordinate product sample requests
- Liaise with transport providers to support timely deliveries
- Process customer complaints and maintain case files
- Support SOP administration and internal documentation
- Assist with price list creation and updates
- Maintain business dashboards and reporting information
- Upload and manage data across company systems
- Produce regular reports, including CBAM and other business reports
- Provide administrative support to field-based sales colleagues
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What We're Looking For
We're looking for a highly organised individual who enjoys working in a busy environment and takes pride in delivering excellent customer service.
Essential Skills & Experience
- Strong IT skills, including Microsoft Office applications
- Advanced Excel skills and confidence working with data
- Excellent customer service and communication skills
- Strong attention to detail and commitment to accuracy
- Good numerical and mathematical ability
- Strong organisational and time management skills
- Ability to learn new systems and processes quickly
- Positive approach to problem solving
- Team-oriented with a willingness to support colleagues across the business
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Desirable
- Previous experience in a sales support, customer service or administration role
- Experience working within a manufacturing, logistics or distribution environment
Why Join GreenBest?
- Opportunity to join a respected and growing business
- Varied role with exposure to multiple areas of the business
- Supportive and collaborative team environment
- Chance to work for a market-leading company within the turf and amenity sector
- Strong potential for the role to become permanent
If you're an organised, customer-focused administrator looking for a role where you can make a real impact, we'd love to hear from you. Apply today and become part of the GreenBest team.
Contact: sarah.bashford@icl-group.com
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